Sherwin-Williams
Store Customer Service Specialist - Zone
Posted 6 days ago. Be among the first 25 applicants. This range is provided by Sherwin–Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.50/hr - $17.50/hr
Job Description The individual selected for this role will be expected to work at stores within a 25‑mile radius of Store#707165, located at 5807 Siegen Lane, Baton Rouge, LA 70809. This is a full‑time position that is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately in accordance with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks and assist in making deliveries, as needed.
Maintain in‑stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
Have a valid, unrestricted Driver’s License.
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests priority referral of protected veterans.
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Base pay range $17.50/hr - $17.50/hr
Job Description The individual selected for this role will be expected to work at stores within a 25‑mile radius of Store#707165, located at 5807 Siegen Lane, Baton Rouge, LA 70809. This is a full‑time position that is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately in accordance with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks and assist in making deliveries, as needed.
Maintain in‑stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
Have a valid, unrestricted Driver’s License.
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests priority referral of protected veterans.
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