Metronet
Field Operations Supervisor
at
Metronet
As a
Field Operations Supervisor
you will be responsible for managing all MetroNet outside field operations in the assigned geographic area, ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.
ESSENTIAL JOB FUNCTIONS
You will oversee the selection, hiring, and career development of all field technicians
You will help establish and maintain a standard for equipping technicians with tools and test sets
You will manage the company tools and test set inventory and quickly address ‘loss’ issues
You will help develop a supporting training and skills development curriculum for both new hires and existing employees and maintain its currency
You will manage workplace safety and provide safety training to employees as required
You will manage both the productivity and quality of work down to the individual employee level
You will assure that all technicians exhibit a ‘customer friendly’ attitude promoting MetroNet’s commitment “to serve with passion” and deliver an excellent customer experience
You will monitor quality control of installation work – conduct on-site QC surveys for compliance with MetroNet installation standards and track QC compliance of individual technicians as well as generating monthly compliance reports
You will resolve customer complaints – investigate service and damage complaints and take appropriate action to resolve the complaint
You will procure and coordinate installation activities of contractors as needed to meet workflow requirements
You will develop and maintain a district out-of-hours call out schedule
You will provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
You will assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising on their location, size, exterior appearance, and internal layout
You will support the monitoring and maintenance of all hub site electronics and peripheral systems
You will assist with troubleshooting equipment failures and service affecting problems
You will rapidly respond to any security or equipment alarms
You will support Outside Plant with repair and maintenance activities
You will work with the OSP manager to develop OSP preventative maintenance routines to minimize potential outages
You will provide assistance as needed with OSP repair and restoration activities
You will review all underground plant locate requests for MetroNet facilities and ensure accurate locating of subject facilities are completed timely
You will ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
You will keep up-to-date with FCC and other regulatory requirements and standards
You will support the storefront manager with local utility relations
May be required to follow other job‑related instructions and perform other job‑related duties as requested, subject to all applicable state and federal laws
JOB QUALIFICATIONS AND REQUIREMENTS
Knowledge of cable franchise management
Knowledge of economic development
Proven outside plant construction knowledge
Prior hands‑on experience with the installation and maintenance of customer inside wire
Ability to use a spectrum analyzer, OTDR, and other fault diagnosis tools for 2nd tier technical support circumstances
Ability to utilize Microsoft Word, Excel, and PowerPoint
Model respect for others by listening well, encouraging others, and promptly responding to phone calls and emails
Ability to keep commitments to customers, suppliers, and other team members
Orientation to problem solving with facts and a drive for common goals and priorities to leverage diversity of opinion
ADDITIONAL JOB REQUIREMENTS
Public safety relations
Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
Manage personal and vehicle safety
Provide productivity and work quality
Maintain punctual attendance
Manage vehicle inventory, tools, and test set utilization
We value our associates because they are the cornerstone of our success. By joining the
Metronet
family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company‑paid disability and life insurance, and a 401(k) company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
MetroNet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
#J-18808-Ljbffr
at
Metronet
As a
Field Operations Supervisor
you will be responsible for managing all MetroNet outside field operations in the assigned geographic area, ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.
ESSENTIAL JOB FUNCTIONS
You will oversee the selection, hiring, and career development of all field technicians
You will help establish and maintain a standard for equipping technicians with tools and test sets
You will manage the company tools and test set inventory and quickly address ‘loss’ issues
You will help develop a supporting training and skills development curriculum for both new hires and existing employees and maintain its currency
You will manage workplace safety and provide safety training to employees as required
You will manage both the productivity and quality of work down to the individual employee level
You will assure that all technicians exhibit a ‘customer friendly’ attitude promoting MetroNet’s commitment “to serve with passion” and deliver an excellent customer experience
You will monitor quality control of installation work – conduct on-site QC surveys for compliance with MetroNet installation standards and track QC compliance of individual technicians as well as generating monthly compliance reports
You will resolve customer complaints – investigate service and damage complaints and take appropriate action to resolve the complaint
You will procure and coordinate installation activities of contractors as needed to meet workflow requirements
You will develop and maintain a district out-of-hours call out schedule
You will provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
You will assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising on their location, size, exterior appearance, and internal layout
You will support the monitoring and maintenance of all hub site electronics and peripheral systems
You will assist with troubleshooting equipment failures and service affecting problems
You will rapidly respond to any security or equipment alarms
You will support Outside Plant with repair and maintenance activities
You will work with the OSP manager to develop OSP preventative maintenance routines to minimize potential outages
You will provide assistance as needed with OSP repair and restoration activities
You will review all underground plant locate requests for MetroNet facilities and ensure accurate locating of subject facilities are completed timely
You will ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
You will keep up-to-date with FCC and other regulatory requirements and standards
You will support the storefront manager with local utility relations
May be required to follow other job‑related instructions and perform other job‑related duties as requested, subject to all applicable state and federal laws
JOB QUALIFICATIONS AND REQUIREMENTS
Knowledge of cable franchise management
Knowledge of economic development
Proven outside plant construction knowledge
Prior hands‑on experience with the installation and maintenance of customer inside wire
Ability to use a spectrum analyzer, OTDR, and other fault diagnosis tools for 2nd tier technical support circumstances
Ability to utilize Microsoft Word, Excel, and PowerPoint
Model respect for others by listening well, encouraging others, and promptly responding to phone calls and emails
Ability to keep commitments to customers, suppliers, and other team members
Orientation to problem solving with facts and a drive for common goals and priorities to leverage diversity of opinion
ADDITIONAL JOB REQUIREMENTS
Public safety relations
Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
Manage personal and vehicle safety
Provide productivity and work quality
Maintain punctual attendance
Manage vehicle inventory, tools, and test set utilization
We value our associates because they are the cornerstone of our success. By joining the
Metronet
family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company‑paid disability and life insurance, and a 401(k) company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
MetroNet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
#J-18808-Ljbffr