LALICIOUS
Company Overview: LALICIOUS is a leading beauty brand dedicated to empowering individuals through innovative, high-quality products. We are looking for a passionate and detail-oriented E-Commerce Specialist to join our dynamic team and help grow our online presence. If you are organized, tech-savvy, and love beauty products, this role is perfect for you!
Key Responsibilities The E-Commerce Specialist supports the marketing and shipping teams, but not limited to, managing the traceability of goods shipped through the e-commerce channel, item setup and maintenance, promotional execution and support, replenishment support, site merchandising and assortment optimization.
Administrative & Shipping Duties
Responsible for processing e-commerce orders through the online sales channel, ensuring the proper procedures are followed when preparing shipments for online retail consumers and support shipping department to prepare and pack orders to meet deadline.
Identify, prioritize, and process open orders.
Validate picked items by batch to confirm availability.
Ensure customer expected delivery dates are assigned and met.
Collaborate and communicate with the Operations Supervisor on pulling and packing tasks.
Manage the traceability of goods shipped through the e-commerce channel.
Follow up on requirements from the e-commerce platform and ensure compliance on time.
Maintain current understanding of the company's shipping platforms.
Customer Service
Respond to all customer service online inquiries.
Help with customers inquiries regarding rewards, subscriptions and orders.
Personalize solutions based on customer needs, and effectively communicate them.
Educate customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.
Investigate and resolve customer complaints and issues effectively and communicate complex problems to appropriate departments or supervisors when necessary.
Ecommerce
Continuous monitoring and management of online customer service including ratings, reviews, online inquiries, and responses across online platforms.
Conduct assortment and website audits as needed and identify any item gaps, review, and oversee product SKUs, item errors, checkout process and other relevant opportunities.
Assist in site QA with oversight of the day-to-day shopper experience, flagging any issues and concerns.
Work with the Brand team to execute new product launches, sales materials, presentations as well as new digital, DTC and e-commerce programs.
Assist in managing product assortment on website.
Ensure copy details, format, technical specs, and images are accurate.
Responsible for new product setup including product page, product description, and imagery.
Provide feedback to immediate supervisor on continuous improvement opportunities and identify non-conformances.
Help implement programs and best practices across platforms to optimize online operations.
App Management on Shopify: Including, but not limited to product reviews, promotions, and discounts.
Qualifications
Proficiency in Shopify and Shipstation
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
Strong organizational and multitasking skills with high attention to detail.
Excellent communication skills, both written and verbal.
Experience in customer service, preferably in eCommerce.
Ability to work independently and as part of a team in a dynamic environment.
Experience in the beauty, fashion, or lifestyle industry.
Bachelor’s degree in Business Administration or a related field.
What We Offer
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee discounts on beauty products.
Opportunities for professional development and growth.
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Key Responsibilities The E-Commerce Specialist supports the marketing and shipping teams, but not limited to, managing the traceability of goods shipped through the e-commerce channel, item setup and maintenance, promotional execution and support, replenishment support, site merchandising and assortment optimization.
Administrative & Shipping Duties
Responsible for processing e-commerce orders through the online sales channel, ensuring the proper procedures are followed when preparing shipments for online retail consumers and support shipping department to prepare and pack orders to meet deadline.
Identify, prioritize, and process open orders.
Validate picked items by batch to confirm availability.
Ensure customer expected delivery dates are assigned and met.
Collaborate and communicate with the Operations Supervisor on pulling and packing tasks.
Manage the traceability of goods shipped through the e-commerce channel.
Follow up on requirements from the e-commerce platform and ensure compliance on time.
Maintain current understanding of the company's shipping platforms.
Customer Service
Respond to all customer service online inquiries.
Help with customers inquiries regarding rewards, subscriptions and orders.
Personalize solutions based on customer needs, and effectively communicate them.
Educate customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.
Investigate and resolve customer complaints and issues effectively and communicate complex problems to appropriate departments or supervisors when necessary.
Ecommerce
Continuous monitoring and management of online customer service including ratings, reviews, online inquiries, and responses across online platforms.
Conduct assortment and website audits as needed and identify any item gaps, review, and oversee product SKUs, item errors, checkout process and other relevant opportunities.
Assist in site QA with oversight of the day-to-day shopper experience, flagging any issues and concerns.
Work with the Brand team to execute new product launches, sales materials, presentations as well as new digital, DTC and e-commerce programs.
Assist in managing product assortment on website.
Ensure copy details, format, technical specs, and images are accurate.
Responsible for new product setup including product page, product description, and imagery.
Provide feedback to immediate supervisor on continuous improvement opportunities and identify non-conformances.
Help implement programs and best practices across platforms to optimize online operations.
App Management on Shopify: Including, but not limited to product reviews, promotions, and discounts.
Qualifications
Proficiency in Shopify and Shipstation
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
Strong organizational and multitasking skills with high attention to detail.
Excellent communication skills, both written and verbal.
Experience in customer service, preferably in eCommerce.
Ability to work independently and as part of a team in a dynamic environment.
Experience in the beauty, fashion, or lifestyle industry.
Bachelor’s degree in Business Administration or a related field.
What We Offer
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee discounts on beauty products.
Opportunities for professional development and growth.
#J-18808-Ljbffr