DePaul University
PT Access Services Billing Assistant (On-site)
DePaul University, Chicago, Illinois, United States, 60290
The Billing Assistant provides circulation services to students, faculty, and other library users. The role manages all library circulation billing responsibilities, including communications, the collection of all library circulation billing revenue, and records management. It collaborates with the Head of Access Services and the Circ Team to revise policy, procedures, and workflows related to fine and fee management. The Billing Assistant prepares and forwards quarterly lists of patrons with outstanding delinquent accounts for review, supporting library account suspension and student account/registration/graduation holds.
What You’ll Do
Facilitate access to library materials, providing circulation desk services such as directional assistance, general borrowing, print course reserves access, interlibrary loan pick‑up, loanable technology lending, copy/print/scan station assistance, and general study room reservations.
Manage library circulation billing (fines, fees, lost or damage charges) for library materials (excluding loanable technology and equipment), communicate policies, answer patron inquiries, investigate claims, assess material damage, send overdue notices and bills, and process payment collection.
Maintain circulation billing records, generate ILS system reports on overdue and lost items, update status in the online catalog, and coordinate with Technical Services and Collection Development regarding item withdrawal.
Supervise and mentor student workers operating in the night and weekend staff rotation, assigning tasks and ensuring adequate front‑desk support.
Directly supervise student assistants during scheduled times at the Access Services Desk, assigning daily tasks and following applicable policies for student employees.
What You’ll Need
Associate degree required; bachelor’s degree or Library Technical Assistant certification preferred.
Experience providing customer service in a fast‑paced environment (previous library experience preferred).
Experience managing financial accounts preferred.
One year of supervising staff or an area of operations preferred.
Proficiency in basic computer skills (email, Microsoft Office, Google Docs) required; experience with Alma or other integrated library systems preferred.
Demonstrated ability to communicate effectively with people across cultural identities and foster an inclusive, equitable, and welcoming environment.
For consideration, please include a resume and cover letter.
The anticipated hiring range for this position is: $18.70/hr to $18.89/hr. Compensation will depend on experience, education, and departmental budget.
Perks
Working for a stable and well‑known University.
Top‑choice medical, dental, and vision benefits.
Retirement plan matching contribution of 10%.
Tuition waivers for employees and dependents.
Generous paid time off, sick time, holidays, floating holidays, and more.
Required Background Check Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Vincentian Mission Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi‑faith, and inclusive community. We seek to hire collaborative, open‑minded, and dedicated professionals who are committed to advancing our university mission to make education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds, and experiences are welcomed and supported.
DePaul University is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state, and local EEO laws.
Seniority Level Entry level
Employment Type Part‑time
Job function Accounting/Auditing and Finance
Industries Higher Education
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What You’ll Do
Facilitate access to library materials, providing circulation desk services such as directional assistance, general borrowing, print course reserves access, interlibrary loan pick‑up, loanable technology lending, copy/print/scan station assistance, and general study room reservations.
Manage library circulation billing (fines, fees, lost or damage charges) for library materials (excluding loanable technology and equipment), communicate policies, answer patron inquiries, investigate claims, assess material damage, send overdue notices and bills, and process payment collection.
Maintain circulation billing records, generate ILS system reports on overdue and lost items, update status in the online catalog, and coordinate with Technical Services and Collection Development regarding item withdrawal.
Supervise and mentor student workers operating in the night and weekend staff rotation, assigning tasks and ensuring adequate front‑desk support.
Directly supervise student assistants during scheduled times at the Access Services Desk, assigning daily tasks and following applicable policies for student employees.
What You’ll Need
Associate degree required; bachelor’s degree or Library Technical Assistant certification preferred.
Experience providing customer service in a fast‑paced environment (previous library experience preferred).
Experience managing financial accounts preferred.
One year of supervising staff or an area of operations preferred.
Proficiency in basic computer skills (email, Microsoft Office, Google Docs) required; experience with Alma or other integrated library systems preferred.
Demonstrated ability to communicate effectively with people across cultural identities and foster an inclusive, equitable, and welcoming environment.
For consideration, please include a resume and cover letter.
The anticipated hiring range for this position is: $18.70/hr to $18.89/hr. Compensation will depend on experience, education, and departmental budget.
Perks
Working for a stable and well‑known University.
Top‑choice medical, dental, and vision benefits.
Retirement plan matching contribution of 10%.
Tuition waivers for employees and dependents.
Generous paid time off, sick time, holidays, floating holidays, and more.
Required Background Check Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Vincentian Mission Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi‑faith, and inclusive community. We seek to hire collaborative, open‑minded, and dedicated professionals who are committed to advancing our university mission to make education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds, and experiences are welcomed and supported.
DePaul University is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state, and local EEO laws.
Seniority Level Entry level
Employment Type Part‑time
Job function Accounting/Auditing and Finance
Industries Higher Education
#J-18808-Ljbffr