University of California- Davis Health
Ambulatory Float Pool Patient Services Representative 2
University of California- Davis Health, Sacramento, California, United States, 95828
Job Summary
The incumbent will be assigned to any Academic Clinics or UC Davis Health Community Clinic location to work various shifts for various lengths of time. The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date
January 15, 2026 at 11:59PM Minimum Qualifications
High School / GED equivalent or related work experience Interpersonal skills to establish and maintain effective working relationships with all co-workers; interact with patients and the public with patience, courtesy and professionalism, both in person and on the telephone; respond to individuals who may be angry or upset Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (e.g., scheduling, template maintenance, maintenance of demographic and insurance information) Typing skills sufficient to input data accurately Writing skills with proper English grammar, spelling and punctuation Bookkeeping skills to maintain patient financial records, prepare related financial reports, balance cash box, and prepare deposits Organizing skills to establish priorities, adapt to changes, and maintain effectiveness in a high-volume environment Knowledge of medical office procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Filing skills and knowledge of laws and guidelines governing medical records, confidentiality, privacy (HIPAA) Knowledge of health care insurance systems (e.g., Medi-Cal, MediCare, HMO, PPO, fee-for-service, county coverage, worker's compensation) to obtain/track authorizations, schedule patients, make referrals, and assist with billing Knowledge of ICD-10, CPT and HCPCS coding to identify services Preferred Qualifications
Prior medical setting and/or hospital experience Experience with medical insurance verification At least two (2) years of customer service and/or call center experience Experience with appointment scheduling and patient registration Key Responsibilities
50% - Coordination of Medical Office Services 50% - Additional Job Functions Department Overview
The Ambulatory Care Division serves Sacramento, Yolo, and Placer counties providing a full range of facilities and services including primary and specialty care hospital-based teaching clinics, community clinics, and research clinics. The Division is committed to maintaining a fully integrated Academic Health Center contributing to excellence in patient care and the enhancement of educational and research initiatives. The Patient Service Representative (PSR) in the Ambulatory Patient Care Resources supports the primary and specialty clinics within Ambulatory Operations, which provide care to adult and pediatric patients with a variety of medical needs. Travel to clinic sites and varying assignments depending on clinic requests is required. The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs front office support for the department/clinical team. Travel is required to various clinic sites in the greater Sacramento area, Placer County and Yolo County. 100% time coordination of medical office services. Position Information
Salary: $27.31 - $33.88 hourly Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift: 8:00am - 5:00pm Location: UCDHAS Building (HSP165) – Rancho Cordova, CA Union Representation: EX-Patient Care Technical Benefits Eligible: Yes This position is 100% on-site Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting the Benefits Summary for UC Davis Health Employees or UC Davis Employees and our Benefits Page. High quality and low-cost medical plans UC pays for Dental and Vision premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays and Paid Time Off/Vacation/Sick Time as per policies or collective bargaining agreement Continuing Education allowance and Education Reimbursement Access to professional development courses and learning opportunities WorkLife and Wellness programs and resources On-site Employee Assistance Program including access to free mental health services Supplemental insurance options Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Retirement benefit options including Pension and other plans Physical Demands
Standing, occasional up to 3 hours Walking, occasional up to 3 hours Sitting, frequent 3 to 6 hours Lifting/Carrying 0-25 lbs, occasional up to 3 hours Pushing/Pulling 0-25 lbs, occasional up to 3 hours Bending/Stooping, occasional up to 3 hours Squatting/Kneeling, occasional up to 3 hours Twisting, occasional up to 3 hours Reaching overhead, occasional up to 3 hours Keyboard use/repetitive motion, frequent 3 to 6 hours Mental Demands
Sustained attention and concentration - frequent 3 to 6 hours Complex problem solving/reasoning - occasional up to 3 hours Ability to organize & prioritize - frequent 3 to 6 hours Communication skills - frequent 3 to 6 hours Numerical skills - occasional up to 3 hours Constant interaction - frequent 3 to 6 hours Customer/Patient contact - frequent 3 to 6 hours Multiple concurrent tasks - frequent 3 to 6 hours Work Environment
UC Davis is a smoke and tobacco free campus; smoking and related restrictions apply on campus properties Must be willing to work variable days, hours and locations as required to meet business needs Special Requirements
Criminal background check clearance and may include drug screening, medical evaluation clearance and functional capacity assessment Handling cash or cash equivalents Mandated reporter under CANRA; compliance with policies, procedures and training Misconduct Disclosure Requirement: A final candidate must disclose any misconduct findings or disciplinary proceedings as requested. A Culture of Opportunity and Belonging: UC Davis is an Equal Employer. We encourage applicants to apply even if not all qualifications are met. Anti-Discrimination policy and background on our processes are available online.
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The incumbent will be assigned to any Academic Clinics or UC Davis Health Community Clinic location to work various shifts for various lengths of time. The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date
January 15, 2026 at 11:59PM Minimum Qualifications
High School / GED equivalent or related work experience Interpersonal skills to establish and maintain effective working relationships with all co-workers; interact with patients and the public with patience, courtesy and professionalism, both in person and on the telephone; respond to individuals who may be angry or upset Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (e.g., scheduling, template maintenance, maintenance of demographic and insurance information) Typing skills sufficient to input data accurately Writing skills with proper English grammar, spelling and punctuation Bookkeeping skills to maintain patient financial records, prepare related financial reports, balance cash box, and prepare deposits Organizing skills to establish priorities, adapt to changes, and maintain effectiveness in a high-volume environment Knowledge of medical office procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Filing skills and knowledge of laws and guidelines governing medical records, confidentiality, privacy (HIPAA) Knowledge of health care insurance systems (e.g., Medi-Cal, MediCare, HMO, PPO, fee-for-service, county coverage, worker's compensation) to obtain/track authorizations, schedule patients, make referrals, and assist with billing Knowledge of ICD-10, CPT and HCPCS coding to identify services Preferred Qualifications
Prior medical setting and/or hospital experience Experience with medical insurance verification At least two (2) years of customer service and/or call center experience Experience with appointment scheduling and patient registration Key Responsibilities
50% - Coordination of Medical Office Services 50% - Additional Job Functions Department Overview
The Ambulatory Care Division serves Sacramento, Yolo, and Placer counties providing a full range of facilities and services including primary and specialty care hospital-based teaching clinics, community clinics, and research clinics. The Division is committed to maintaining a fully integrated Academic Health Center contributing to excellence in patient care and the enhancement of educational and research initiatives. The Patient Service Representative (PSR) in the Ambulatory Patient Care Resources supports the primary and specialty clinics within Ambulatory Operations, which provide care to adult and pediatric patients with a variety of medical needs. Travel to clinic sites and varying assignments depending on clinic requests is required. The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs front office support for the department/clinical team. Travel is required to various clinic sites in the greater Sacramento area, Placer County and Yolo County. 100% time coordination of medical office services. Position Information
Salary: $27.31 - $33.88 hourly Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift: 8:00am - 5:00pm Location: UCDHAS Building (HSP165) – Rancho Cordova, CA Union Representation: EX-Patient Care Technical Benefits Eligible: Yes This position is 100% on-site Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting the Benefits Summary for UC Davis Health Employees or UC Davis Employees and our Benefits Page. High quality and low-cost medical plans UC pays for Dental and Vision premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays and Paid Time Off/Vacation/Sick Time as per policies or collective bargaining agreement Continuing Education allowance and Education Reimbursement Access to professional development courses and learning opportunities WorkLife and Wellness programs and resources On-site Employee Assistance Program including access to free mental health services Supplemental insurance options Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Retirement benefit options including Pension and other plans Physical Demands
Standing, occasional up to 3 hours Walking, occasional up to 3 hours Sitting, frequent 3 to 6 hours Lifting/Carrying 0-25 lbs, occasional up to 3 hours Pushing/Pulling 0-25 lbs, occasional up to 3 hours Bending/Stooping, occasional up to 3 hours Squatting/Kneeling, occasional up to 3 hours Twisting, occasional up to 3 hours Reaching overhead, occasional up to 3 hours Keyboard use/repetitive motion, frequent 3 to 6 hours Mental Demands
Sustained attention and concentration - frequent 3 to 6 hours Complex problem solving/reasoning - occasional up to 3 hours Ability to organize & prioritize - frequent 3 to 6 hours Communication skills - frequent 3 to 6 hours Numerical skills - occasional up to 3 hours Constant interaction - frequent 3 to 6 hours Customer/Patient contact - frequent 3 to 6 hours Multiple concurrent tasks - frequent 3 to 6 hours Work Environment
UC Davis is a smoke and tobacco free campus; smoking and related restrictions apply on campus properties Must be willing to work variable days, hours and locations as required to meet business needs Special Requirements
Criminal background check clearance and may include drug screening, medical evaluation clearance and functional capacity assessment Handling cash or cash equivalents Mandated reporter under CANRA; compliance with policies, procedures and training Misconduct Disclosure Requirement: A final candidate must disclose any misconduct findings or disciplinary proceedings as requested. A Culture of Opportunity and Belonging: UC Davis is an Equal Employer. We encourage applicants to apply even if not all qualifications are met. Anti-Discrimination policy and background on our processes are available online.
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