Astera Cancer Care
Patient Financial Counselor page is loaded## Patient Financial Counselorlocations:
Athens, GAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R-0000018848OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.**Job Description:**The **Patient Financial Counselor** works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.**Responsibilities:*** Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.* Determine patient financial ability to pay.* Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.* Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.* Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.* Set up, maintain and edit payment arrangements on account when established.* Refer patients as appropriate to outside social services organizations.* Properly documents all account activity in Patient Management and Electronic Medical Record systems.* Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.* Answer patient calls and requests promptly and efficiently.
Return all messages within 24 hours.* Assist patient balance collectors with Inbound call volume.* Maintain patient confidentiality at all times.* Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.* Follows Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function.* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.**Required Qualifications:*** High school diploma or equivalent required* Bachelor’s degree preferred.* Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting* Radiation Oncology/Proton experience a plus* Expertise in insurance policies and regulations related to medical billing #J-18808-Ljbffr
Athens, GAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R-0000018848OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.**Job Description:**The **Patient Financial Counselor** works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.**Responsibilities:*** Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.* Determine patient financial ability to pay.* Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.* Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.* Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.* Set up, maintain and edit payment arrangements on account when established.* Refer patients as appropriate to outside social services organizations.* Properly documents all account activity in Patient Management and Electronic Medical Record systems.* Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.* Answer patient calls and requests promptly and efficiently.
Return all messages within 24 hours.* Assist patient balance collectors with Inbound call volume.* Maintain patient confidentiality at all times.* Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.* Follows Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function.* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.**Required Qualifications:*** High school diploma or equivalent required* Bachelor’s degree preferred.* Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting* Radiation Oncology/Proton experience a plus* Expertise in insurance policies and regulations related to medical billing #J-18808-Ljbffr