PainPoint Health
Billing Specialist
Full-Time | $18–$21 per hour | Monday-Friday | 8:00 AM-5:00 PM | Location: Joliet, IL 60435
About Pain & Spine Institute (PSI) Pain & Spine Institute (PSI) is a multidisciplinary pain practice serving Northwest Indiana and the greater Chicago area, specializing in interventional pain care—from diagnostic nerve blocks and spinal injections to implantable neuromodulation and regenerative therapies.
The Opportunity As a Billing Specialist, you will play a key role in medical billing operations by managing claims, insurance verification, and patient account resolution. This role requires strong attention to detail, professionalism, and the ability to communicate effectively with patients, providers, and insurance carriers.
What You’ll Do Billing, Claims & Accounts
Process medical claims, follow-ups, collections, charge entry, and payment posting
Interpret EOBs and reconcile accounts to ensure accurate payments, adjustments, and balances
Follow up on outstanding A/R for all payers, including government and self‑pay
Research, appeal, and resolve denied or outstanding insurance claims
Maintain petty cash counts
Insurance Verification & Authorizations
Verify insurance eligibility, deductibles, exclusions, and coverage
Obtain precertifications, prior authorizations, required approvals, codes, and acceptance
Determine when second opinions or approvals are needed and notify patients
Assist insurance companies with questions regarding patient accounts
Patient, Phone & Office Support
Answer patient and family billing questions with tact and professionalism
Handle daily phone communication with internal departments and insurance carriers
Route calls appropriately and assist the front desk with calls and scheduling as needed
Administrative & Compliance Support
Enter, update, and maintain patient and billing records in electronic systems
Prepare, sort, and distribute mail; copy records and documents as needed
Complete mandatory annual training by assigned due dates
Perform other related duties as assigned
You’ll Thrive in This Role If You…
Are highly organized and detail‑oriented
Communicate clearly and professionally in person and by phone
Work well independently while collaborating with a team
Handle sensitive patient information with confidentiality
Remain calm and effective in difficult or high‑volume situations
Qualifications
High school diploma or GED required
At least one year of office experience required
Proficiency in Microsoft Office Suite or related software required
Strong communication, organizational, and customer service skills required
Knowledge of confidentiality requirements and patient privacy required
Experience in a healthcare setting preferred
Knowledge of medical terminology, spelling, and office ethics preferred
Basic Life Support (BLS) certification preferred
What We Offer
Health, Dental & Vision Insurance
Life/AD&D Insurance
Health Savings Account (HSA)
Retirement Savings Program
Paid Time Off (PTO) and Company Paid Holidays
Bonusly (employee recognition platform)
DailyPay (on‑demand pay access)
Employee Assistance Program (EAP)
LifeMart Employee Discount Program
Health Management Tools
Emergency Travel Assistance Program
Why You’ll Love Working at PSI Your work directly supports patients seeking relief and restored function. At PSI, you’ll be part of a professional, patient‑focused team where accuracy, compassion, and collaboration matter.
Ready to Make an Impact? If you’re passionate about billing accuracy, patient support, and contributing to a healthcare team that truly changes lives, we encourage you to apply.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.
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About Pain & Spine Institute (PSI) Pain & Spine Institute (PSI) is a multidisciplinary pain practice serving Northwest Indiana and the greater Chicago area, specializing in interventional pain care—from diagnostic nerve blocks and spinal injections to implantable neuromodulation and regenerative therapies.
The Opportunity As a Billing Specialist, you will play a key role in medical billing operations by managing claims, insurance verification, and patient account resolution. This role requires strong attention to detail, professionalism, and the ability to communicate effectively with patients, providers, and insurance carriers.
What You’ll Do Billing, Claims & Accounts
Process medical claims, follow-ups, collections, charge entry, and payment posting
Interpret EOBs and reconcile accounts to ensure accurate payments, adjustments, and balances
Follow up on outstanding A/R for all payers, including government and self‑pay
Research, appeal, and resolve denied or outstanding insurance claims
Maintain petty cash counts
Insurance Verification & Authorizations
Verify insurance eligibility, deductibles, exclusions, and coverage
Obtain precertifications, prior authorizations, required approvals, codes, and acceptance
Determine when second opinions or approvals are needed and notify patients
Assist insurance companies with questions regarding patient accounts
Patient, Phone & Office Support
Answer patient and family billing questions with tact and professionalism
Handle daily phone communication with internal departments and insurance carriers
Route calls appropriately and assist the front desk with calls and scheduling as needed
Administrative & Compliance Support
Enter, update, and maintain patient and billing records in electronic systems
Prepare, sort, and distribute mail; copy records and documents as needed
Complete mandatory annual training by assigned due dates
Perform other related duties as assigned
You’ll Thrive in This Role If You…
Are highly organized and detail‑oriented
Communicate clearly and professionally in person and by phone
Work well independently while collaborating with a team
Handle sensitive patient information with confidentiality
Remain calm and effective in difficult or high‑volume situations
Qualifications
High school diploma or GED required
At least one year of office experience required
Proficiency in Microsoft Office Suite or related software required
Strong communication, organizational, and customer service skills required
Knowledge of confidentiality requirements and patient privacy required
Experience in a healthcare setting preferred
Knowledge of medical terminology, spelling, and office ethics preferred
Basic Life Support (BLS) certification preferred
What We Offer
Health, Dental & Vision Insurance
Life/AD&D Insurance
Health Savings Account (HSA)
Retirement Savings Program
Paid Time Off (PTO) and Company Paid Holidays
Bonusly (employee recognition platform)
DailyPay (on‑demand pay access)
Employee Assistance Program (EAP)
LifeMart Employee Discount Program
Health Management Tools
Emergency Travel Assistance Program
Why You’ll Love Working at PSI Your work directly supports patients seeking relief and restored function. At PSI, you’ll be part of a professional, patient‑focused team where accuracy, compassion, and collaboration matter.
Ready to Make an Impact? If you’re passionate about billing accuracy, patient support, and contributing to a healthcare team that truly changes lives, we encourage you to apply.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.
#J-18808-Ljbffr