State of Maryland
Administrative Specialist II (Eligibility Determination Unit)
State of Maryland, Baltimore, Maryland, United States, 21276
Overview
The Maryland State Department of Education is dedicated to supporting a world‑class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland. Grade
11 Location
Division of Rehabilitation Services, Eligibility Determination Unit, 2301 Argonne Drive, Baltimore, MD 21218. Hybrid schedule may be available after completion of training (up to 3 telework days may be permitted each week). Responsibilities
Prepare and analyze reports from dual electronic case management systems to manage office workflow. Prioritize tasks based on federal eligibility requirements. Manage and track case follow‑up to secure medical documentation or arrange diagnostic examinations. Identify and coordinate support services such as ASL, foreign language interpreters, transportation, and child care needed to complete medical and psychological assessments. Schedule and manage intake appointments. Identify and prepare cases for transfer to appropriate field office. Make recommendations for procedural enhancements. Obtain, analyze and interpret records for required data and disability documentation. Prepare and analyze monthly reports. Analyze legal requests for consumer documentation. Ensure electronic case records are accurate and complete. Explain DORS policy and procedures to consumers, the general public, and referral sources. Respond to consumer crisis situations, providing information and community resources. Process invoices for payment and resolve billing questions. Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations. Desired Qualifications
Experience using a case management database software program. Experience processing invoices or billing management. Experience using Excel spreadsheets. Experience reviewing information for content and accuracy. Experience working with people with disabilities. Special Requirements
Applicants must consent to a State Police Investigation (fingerprinting) as a routine procedure for all employees with this agency. Selection Process
All information concerning qualifications must be submitted by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. Benefits
State of Maryland benefits. Equal Opportunity Statement
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
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The Maryland State Department of Education is dedicated to supporting a world‑class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland. Grade
11 Location
Division of Rehabilitation Services, Eligibility Determination Unit, 2301 Argonne Drive, Baltimore, MD 21218. Hybrid schedule may be available after completion of training (up to 3 telework days may be permitted each week). Responsibilities
Prepare and analyze reports from dual electronic case management systems to manage office workflow. Prioritize tasks based on federal eligibility requirements. Manage and track case follow‑up to secure medical documentation or arrange diagnostic examinations. Identify and coordinate support services such as ASL, foreign language interpreters, transportation, and child care needed to complete medical and psychological assessments. Schedule and manage intake appointments. Identify and prepare cases for transfer to appropriate field office. Make recommendations for procedural enhancements. Obtain, analyze and interpret records for required data and disability documentation. Prepare and analyze monthly reports. Analyze legal requests for consumer documentation. Ensure electronic case records are accurate and complete. Explain DORS policy and procedures to consumers, the general public, and referral sources. Respond to consumer crisis situations, providing information and community resources. Process invoices for payment and resolve billing questions. Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations. Desired Qualifications
Experience using a case management database software program. Experience processing invoices or billing management. Experience using Excel spreadsheets. Experience reviewing information for content and accuracy. Experience working with people with disabilities. Special Requirements
Applicants must consent to a State Police Investigation (fingerprinting) as a routine procedure for all employees with this agency. Selection Process
All information concerning qualifications must be submitted by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. Benefits
State of Maryland benefits. Equal Opportunity Statement
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
#J-18808-Ljbffr