Air Engineers, LLC
Air Engineers, LLC is seeking an experienced Field Service Representative (FSR) serving as a technical expert and trusted resource for our American Standard dealer network in central and south Florida.
As an FSR you will provide hands‑on technical support, lead structured training programs, and support service excellence initiatives that improve dealer capability and customer satisfaction. You will partner closely with the Technical Services team to coordinate support activities, investigate product performance issues, and maintain accurate service records in accordance with company standards.
Essential Responsibilities
Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.
Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network.
Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best‑practice service procedures.
Support the sales organization by assisting with key customer relationships and technical consultation.
Investigate product performance concerns and First Notice events; document findings and report quality issues as required.
Manage and support corrective action programs, concessions, and warranty‑related activities for local dealers.
Respond promptly and professionally to consumer inquiries and escalated service complaints.
Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.
Collaborate with internal teams to continuously improve service processes and dealer support effectiveness.
Qualifications
High school diploma or equivalent; Associate’s Degree or technical certification in HVAC, electrical, or related field preferred.
Minimum of 5 years’ experience in HVAC or related technical field. Prior experience with Trane Technologies products or similar HVAC systems preferred.
Strong technical skills in diagnosing, repairing, and maintaining HVAC systems.
Proficiency reading and interpreting technical manuals and schematics.
Good communication and customer service skills.
Proficiency with HVAC diagnostic tools and software.
Basic knowledge of computer systems and Microsoft Office.
Strong communication and interpersonal skills.
Certifications
Valid Driver’s License.
EPA Universal Refrigerant Certification.
Additional HVAC‑related certifications (e.g., NATE, HVAC Excellence) are beneficial.
Join a Legacy of Excellence at Air Engineers Air Engineers proudly serves as the longest‑standing independent Trane Technologies distributor in the United States, and now the American Standard distributor in central and south Florida. Headquartered in Birmingham, Alabama, with four offices across Alabama and eleven in Florida we bring top‑tier HVAC solutions to the communities we serve. As a legacy Mitsubishi partner and a rapidly growing provider of Parts and Supplies, Air Engineers continues to evolve and innovate in service delivery. Our success is built on a foundation of deep industry expertise and a commitment to excellence.
Our Culture
Family
Attitude
Passionate
Dependable
Fun
#J-18808-Ljbffr
As an FSR you will provide hands‑on technical support, lead structured training programs, and support service excellence initiatives that improve dealer capability and customer satisfaction. You will partner closely with the Technical Services team to coordinate support activities, investigate product performance issues, and maintain accurate service records in accordance with company standards.
Essential Responsibilities
Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.
Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network.
Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best‑practice service procedures.
Support the sales organization by assisting with key customer relationships and technical consultation.
Investigate product performance concerns and First Notice events; document findings and report quality issues as required.
Manage and support corrective action programs, concessions, and warranty‑related activities for local dealers.
Respond promptly and professionally to consumer inquiries and escalated service complaints.
Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.
Collaborate with internal teams to continuously improve service processes and dealer support effectiveness.
Qualifications
High school diploma or equivalent; Associate’s Degree or technical certification in HVAC, electrical, or related field preferred.
Minimum of 5 years’ experience in HVAC or related technical field. Prior experience with Trane Technologies products or similar HVAC systems preferred.
Strong technical skills in diagnosing, repairing, and maintaining HVAC systems.
Proficiency reading and interpreting technical manuals and schematics.
Good communication and customer service skills.
Proficiency with HVAC diagnostic tools and software.
Basic knowledge of computer systems and Microsoft Office.
Strong communication and interpersonal skills.
Certifications
Valid Driver’s License.
EPA Universal Refrigerant Certification.
Additional HVAC‑related certifications (e.g., NATE, HVAC Excellence) are beneficial.
Join a Legacy of Excellence at Air Engineers Air Engineers proudly serves as the longest‑standing independent Trane Technologies distributor in the United States, and now the American Standard distributor in central and south Florida. Headquartered in Birmingham, Alabama, with four offices across Alabama and eleven in Florida we bring top‑tier HVAC solutions to the communities we serve. As a legacy Mitsubishi partner and a rapidly growing provider of Parts and Supplies, Air Engineers continues to evolve and innovate in service delivery. Our success is built on a foundation of deep industry expertise and a commitment to excellence.
Our Culture
Family
Attitude
Passionate
Dependable
Fun
#J-18808-Ljbffr