Genesis
Overview
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we foster a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. We offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Base pay range
$25.00/hr - $28.00/hr Responsibilities
Manages, trains, organizes, evaluates and monitors business office staff, which may include but is not limited to Assistant Business Office Manager, Bookkeeper and Receptionists, and delegates administrative authority, responsibility and accountability to other office personnel as necessary and as applicable. Responsible for meeting deadlines for approving timecards and requests for time off for direct reports in relation to center’s payroll cycle. Ensures systems and controls are in place and adheres to all policy and procedures outlined in policy manuals and meets established daily, weekly and monthly deadlines. Follows Revenue Cycle Management (RCM) business processes and oversees timely and accurate completion of all business office functions in census, ancillaries, billing, adjustments, collections, write offs, refunds and deposits. Manages all Resident Trust Fund procedures and ensures strict compliance with state and federal regulations as well as company policies while maintaining confidential files. Conducts 72-hour financial meetings with new admissions to explain financial obligations and paperwork; reviews uploaded admission files and reports missing financial information to the center team. Ensures segregation of duties for cash handling and posting; meets with residents/responsible parties upon discharge to explain remaining financial obligations. Monitors private spend down and timely conversions to Medicaid Pending; manages Medicaid Pending tracking and related processes including county escalation and use of outside attorney for guardianship or assistance with uncooperative residents/families. Completes private advance billing according to schedule; manages month-end processes, census reconciliation, and related tasks to ensure month-end close is completed on time. Manages accounts receivable collection responsibilities for private pay, decentralized payers, and ensures accurate census and billing information for timely filing of third-party claims. Works to meet RCM goals and analyzes results to develop improvement plans; participates in routine RCM reviews and maintains collection notes in the PCC module. Prepares accounts for outside agencies and attorneys; assists with write-offs as applicable; attends center meetings and BOM training sessions; supports auditors and resolves G/L variances with the Revenue Cycle Manager. Provides customer service to residents and families in a caring and respectful manner; performs other duties as assigned. Qualifications
High school diploma with a minimum of five years’ experience in long-term care billing and collections preferred. Additional coursework in accounting/finance is recommended. Benefits
Variable compensation plans Tuition, travel, and wireless service discounts Employee Assistance Program to support mental health Employee Foundation to assist through unforeseen hardships Health, dental, vision, company-paid life insurance, 401K, paid time off Free 24/7 virtual health care for Anthem-enrolled employees and their immediate family On-Demand Pay Program Voluntary insurances such as Pet Insurance, Term and Whole Life Insurance, Short-term Disability, Hospital Indemnity, Personal Accident, Critical Illness, Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
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At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we foster a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. We offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Base pay range
$25.00/hr - $28.00/hr Responsibilities
Manages, trains, organizes, evaluates and monitors business office staff, which may include but is not limited to Assistant Business Office Manager, Bookkeeper and Receptionists, and delegates administrative authority, responsibility and accountability to other office personnel as necessary and as applicable. Responsible for meeting deadlines for approving timecards and requests for time off for direct reports in relation to center’s payroll cycle. Ensures systems and controls are in place and adheres to all policy and procedures outlined in policy manuals and meets established daily, weekly and monthly deadlines. Follows Revenue Cycle Management (RCM) business processes and oversees timely and accurate completion of all business office functions in census, ancillaries, billing, adjustments, collections, write offs, refunds and deposits. Manages all Resident Trust Fund procedures and ensures strict compliance with state and federal regulations as well as company policies while maintaining confidential files. Conducts 72-hour financial meetings with new admissions to explain financial obligations and paperwork; reviews uploaded admission files and reports missing financial information to the center team. Ensures segregation of duties for cash handling and posting; meets with residents/responsible parties upon discharge to explain remaining financial obligations. Monitors private spend down and timely conversions to Medicaid Pending; manages Medicaid Pending tracking and related processes including county escalation and use of outside attorney for guardianship or assistance with uncooperative residents/families. Completes private advance billing according to schedule; manages month-end processes, census reconciliation, and related tasks to ensure month-end close is completed on time. Manages accounts receivable collection responsibilities for private pay, decentralized payers, and ensures accurate census and billing information for timely filing of third-party claims. Works to meet RCM goals and analyzes results to develop improvement plans; participates in routine RCM reviews and maintains collection notes in the PCC module. Prepares accounts for outside agencies and attorneys; assists with write-offs as applicable; attends center meetings and BOM training sessions; supports auditors and resolves G/L variances with the Revenue Cycle Manager. Provides customer service to residents and families in a caring and respectful manner; performs other duties as assigned. Qualifications
High school diploma with a minimum of five years’ experience in long-term care billing and collections preferred. Additional coursework in accounting/finance is recommended. Benefits
Variable compensation plans Tuition, travel, and wireless service discounts Employee Assistance Program to support mental health Employee Foundation to assist through unforeseen hardships Health, dental, vision, company-paid life insurance, 401K, paid time off Free 24/7 virtual health care for Anthem-enrolled employees and their immediate family On-Demand Pay Program Voluntary insurances such as Pet Insurance, Term and Whole Life Insurance, Short-term Disability, Hospital Indemnity, Personal Accident, Critical Illness, Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
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