Voloridge Investment Management
Voloridge Investment Management was founded by David Vogel in 2009 and is based in Jupiter, FL. We incorporate advanced data science and mathematics into our systematic, market neutral investment strategies to exploit alpha opportunities we consider unique in financial markets. Our firm is comprised of award-winning predictive modelers, experienced data analysts, advanced technologists, and a group of dynamic business professionals.
The
IT Support Administrator will be responsible for ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.
Summary of Job Functions
Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Manage hardware/software/license acquisition and renewal process for all company assets
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
Work closely with our IT team to ensure that all systems are following security and audit requirements
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory of all hardware and software systems
Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
Perform other duties and responsibilities as assigned
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Minimum Requirements
3+ years of experience with 1st line technical support and managing user requests
3+ years of experience troubleshooting computer problems
Proficient TCP/IP networking knowledge
Windows 10/11 Desktop Support
Experience managing new user setup from procurement through onboarding and training
The ability to work daily, onsite in our Jupiter office
High level of analytical thinking to solve problems
High level of communication to all levels of business
Preferred Skills and Previous Experience
Mac Desktop support
Microsoft IT Support Specialist / CompTIA A+ certifications
Experience working with a trading / financial / investment / accounting company
Compensation and Benefits
Highly competitive base salary
Profit sharing bonus
Health, dental, vision, life, disability insurance
401K
Voloridge Investment Management is an SEC registered investment advisor and an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.
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The
IT Support Administrator will be responsible for ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.
Summary of Job Functions
Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Manage hardware/software/license acquisition and renewal process for all company assets
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
Work closely with our IT team to ensure that all systems are following security and audit requirements
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory of all hardware and software systems
Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
Perform other duties and responsibilities as assigned
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Minimum Requirements
3+ years of experience with 1st line technical support and managing user requests
3+ years of experience troubleshooting computer problems
Proficient TCP/IP networking knowledge
Windows 10/11 Desktop Support
Experience managing new user setup from procurement through onboarding and training
The ability to work daily, onsite in our Jupiter office
High level of analytical thinking to solve problems
High level of communication to all levels of business
Preferred Skills and Previous Experience
Mac Desktop support
Microsoft IT Support Specialist / CompTIA A+ certifications
Experience working with a trading / financial / investment / accounting company
Compensation and Benefits
Highly competitive base salary
Profit sharing bonus
Health, dental, vision, life, disability insurance
401K
Voloridge Investment Management is an SEC registered investment advisor and an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.
#J-18808-Ljbffr