SmartX Technology Solutions
Technical Support Specialist
SmartX Technology Solutions, West Palm Beach, Florida, United States, 33412
SMArtX provides managed accounts technology that supports modern wealth management platforms. When our client success team runs into technical issues, the Technical Support Specialist helps identify the problem, work toward a solution, and keep everyone informed along the way.
This is a hands‑on support role focused on troubleshooting, client communication, and working closely with our Product and Engineering teams when issues require deeper investigation.
What You’ll Do
Serve as the first point of contact for technical issues from internal teams
Investigate and troubleshoot issues, including identifying root causes and assessing impact
Track and manage support tickets from start to resolution
Communicate clearly with clients, providing updates and explanations in plain language
Work with Product, Engineering, and Client Success teams to resolve complex issues
Help create and maintain troubleshooting guides and support documentation
Creating runbooks for repetitive tasks.
Work with our external monitoring team to pass runbooks for them to run.
Work towards automation of all manual & repetitive tasks.
What We’re Looking For
2+ years of experience supporting clients in a SaaS or enterprise software environment
Experience in financial services preferred
Comfort reading and writing code, or deep experience in at least one language (C#, Java, or Python preferred)
Working knowledge of databases and SQL
Basic understanding of APIs, web services, and cloud‑based systems
Strong problem‑solving skills and attention to detail
Ability to communicate effectively with both technical and non‑technical users
Organized, self‑motivated, and able to manage multiple issues at once
Bachelor’s degree in Computer Science or a related field preferred
About SmartX Founded in 2013, SmartX Advisory Solutions is a growing financial technology firm focused on building innovative solutions for the wealth management industry. We offer a professional, collaborative, and flexible work environment.
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This is a hands‑on support role focused on troubleshooting, client communication, and working closely with our Product and Engineering teams when issues require deeper investigation.
What You’ll Do
Serve as the first point of contact for technical issues from internal teams
Investigate and troubleshoot issues, including identifying root causes and assessing impact
Track and manage support tickets from start to resolution
Communicate clearly with clients, providing updates and explanations in plain language
Work with Product, Engineering, and Client Success teams to resolve complex issues
Help create and maintain troubleshooting guides and support documentation
Creating runbooks for repetitive tasks.
Work with our external monitoring team to pass runbooks for them to run.
Work towards automation of all manual & repetitive tasks.
What We’re Looking For
2+ years of experience supporting clients in a SaaS or enterprise software environment
Experience in financial services preferred
Comfort reading and writing code, or deep experience in at least one language (C#, Java, or Python preferred)
Working knowledge of databases and SQL
Basic understanding of APIs, web services, and cloud‑based systems
Strong problem‑solving skills and attention to detail
Ability to communicate effectively with both technical and non‑technical users
Organized, self‑motivated, and able to manage multiple issues at once
Bachelor’s degree in Computer Science or a related field preferred
About SmartX Founded in 2013, SmartX Advisory Solutions is a growing financial technology firm focused on building innovative solutions for the wealth management industry. We offer a professional, collaborative, and flexible work environment.
#J-18808-Ljbffr