Forward Air Corporation
Client Success Administrator
Forward Air Corporation, Irvine, California, United States, 92713
Client Success Administrator – Forward Air Corporation
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Client Success Administrator
role at
Forward Air Corporation
Company Overview Ramp Logistics is a global fulfillment solution, trusted by brands for over 20 years to ship customer orders with consistency, speed, & ease. Delivering peace‑of‑mind, one order at a time. We help our brands simplify & navigate the complexities of their entire supply chain, from factory to customer.
Position Details Position:
Client Success Administrator
Compensation:
$22.00 - $25.00 / Hour
Job Description The Client Success Administrator is responsible for supporting daily warehouse, logistics, and customer service activities to ensure efficient and accurate order flow. The role will monitor shipment status, resolve order issues, prepare documentation such as receipts and BOLs, and assist with billing and client reporting. This position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across warehouse and customer service teams.
Core Responsibilities & Duties
Create and manage receipts in Warehouse Management System (WMS) for inbound shipments
Send receipt emails to clients with summary reports, chargebacks, and discrepancy details
Log additional billing entries related to receiving activity
Maintain and update logs for cross dock shipments and routing activity
Route and ship orders according to required cancel dates
Collect, scan, and file Bills of Lading (BOLs); send copies to clients daily
Create manual or specialized labels as needed (e.g., Dangerous Goods)
Organize, log, and print labels or tickets received from third‑party services
Communicate with clients to resolve order or labeling issues
Assist with reships, billing entries, and return label creation
Resolve order processing issues and release orders held for shortages
Process routine service requests such as order changes or cancellations
Respond to incoming client phone calls and emails
Other duties as assigned
Job Requirements & Qualifications
At least 1-2 years’ experience in a customer service or customer‑facing role
Strong written and oral communication skills
Strong organizational and planning skills
Teamwork and collaboration skills, ability to interact at all levels of the organization
Problem‑solving ability
Ability to quickly learn new software and reporting tools
Ability to effectively manage multiple priorities in a dynamic, fast‑paced environment with strict deadlines
Maintain a positive, customer‑centric mindset focused on solutions
Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
Experience working within a 3PL fulfillment service specializing in apparel and footwear
What We Offer
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture
About Forward Air Corporation Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time‑definite” basis, delivering cargo at a specific time, but under less time‑sensitive situations – supplying you with a cost‑effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non‑traditional shippers), a single‑source provider that can deliver more supply chain services and a superior menu of choices.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner‑operators and other surface transportation providers enable us to remain cost‑competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
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Client Success Administrator
role at
Forward Air Corporation
Company Overview Ramp Logistics is a global fulfillment solution, trusted by brands for over 20 years to ship customer orders with consistency, speed, & ease. Delivering peace‑of‑mind, one order at a time. We help our brands simplify & navigate the complexities of their entire supply chain, from factory to customer.
Position Details Position:
Client Success Administrator
Compensation:
$22.00 - $25.00 / Hour
Job Description The Client Success Administrator is responsible for supporting daily warehouse, logistics, and customer service activities to ensure efficient and accurate order flow. The role will monitor shipment status, resolve order issues, prepare documentation such as receipts and BOLs, and assist with billing and client reporting. This position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across warehouse and customer service teams.
Core Responsibilities & Duties
Create and manage receipts in Warehouse Management System (WMS) for inbound shipments
Send receipt emails to clients with summary reports, chargebacks, and discrepancy details
Log additional billing entries related to receiving activity
Maintain and update logs for cross dock shipments and routing activity
Route and ship orders according to required cancel dates
Collect, scan, and file Bills of Lading (BOLs); send copies to clients daily
Create manual or specialized labels as needed (e.g., Dangerous Goods)
Organize, log, and print labels or tickets received from third‑party services
Communicate with clients to resolve order or labeling issues
Assist with reships, billing entries, and return label creation
Resolve order processing issues and release orders held for shortages
Process routine service requests such as order changes or cancellations
Respond to incoming client phone calls and emails
Other duties as assigned
Job Requirements & Qualifications
At least 1-2 years’ experience in a customer service or customer‑facing role
Strong written and oral communication skills
Strong organizational and planning skills
Teamwork and collaboration skills, ability to interact at all levels of the organization
Problem‑solving ability
Ability to quickly learn new software and reporting tools
Ability to effectively manage multiple priorities in a dynamic, fast‑paced environment with strict deadlines
Maintain a positive, customer‑centric mindset focused on solutions
Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
Experience working within a 3PL fulfillment service specializing in apparel and footwear
What We Offer
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture
About Forward Air Corporation Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time‑definite” basis, delivering cargo at a specific time, but under less time‑sensitive situations – supplying you with a cost‑effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non‑traditional shippers), a single‑source provider that can deliver more supply chain services and a superior menu of choices.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner‑operators and other surface transportation providers enable us to remain cost‑competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
#J-18808-Ljbffr