FirstService Residential
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IT Analyst
role at
FirstService Residential
FirstService Residential provided pay range This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.00/hr - $30.00/hr
Job Overview The
IT Systems Specialist
position actively supports FirstService Residential philosophies and culture to staff, clients, and the community, enhancing the brand's image, reputation, differentiation, and professionalism. As an IT Specialist, the primary functions include supporting end-user technology and maintaining 100% availability of all IT related systems and software to provide Regional Offices and On-Site Locations with a competitive advantage, improved profitability, and exceptional customer service.
Compensation FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities
Manage internal and external client relationships and expectations during escalated issue processes.
Effectively communicate pertinent information to the team, associates, and leadership as needed.
Document all work performed in ServiceDesk in a timely, accurate, and detailed manner, with follow-up to resolution.
Provide professional, courteous, and timely support and service to users/customers.
Occasionally travel to other offices and site locations as needed.
Active Directory - Manage user's accounts, permissions, reset passwords. Create and disable accounts.
Support Office 365 and Office applications (Outlook, Word, Excel).
Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software.
Be familiar with Citrix desktops and applications.
Use remote support tools (GoToAssist, ManageEngine) to troubleshoot and resolve issues.
Conduct user training sessions on an as-needed basis.
Skills & Qualifications
Valid State Driver's License and mandated vehicle insurance.
Proficient in English; bilingual skills are helpful.
Expert level with Microsoft Windows 10/11. Proficient in Active Directory, Citrix, Office 365, and Microsoft applications.
Basic understanding of networks and troubleshooting.
Strong customer orientation.
Excellent interpersonal and communication skills.
Education & Experience
Experience in IT (1-3 years).
Combination of associate’s degree and/or IT-related certifications (Microsoft, CompTIA) in a related field is desirable.
Physical Requirements & Working Environment
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Tools & Equipment Used
Must have access to and consistent use of a vehicle for transportation to client sites and local offices.
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Travel
Must be able to travel locally to client sites in the field (Southern California).
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K matchTime off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Statement FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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IT Analyst
role at
FirstService Residential
FirstService Residential provided pay range This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.00/hr - $30.00/hr
Job Overview The
IT Systems Specialist
position actively supports FirstService Residential philosophies and culture to staff, clients, and the community, enhancing the brand's image, reputation, differentiation, and professionalism. As an IT Specialist, the primary functions include supporting end-user technology and maintaining 100% availability of all IT related systems and software to provide Regional Offices and On-Site Locations with a competitive advantage, improved profitability, and exceptional customer service.
Compensation FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities
Manage internal and external client relationships and expectations during escalated issue processes.
Effectively communicate pertinent information to the team, associates, and leadership as needed.
Document all work performed in ServiceDesk in a timely, accurate, and detailed manner, with follow-up to resolution.
Provide professional, courteous, and timely support and service to users/customers.
Occasionally travel to other offices and site locations as needed.
Active Directory - Manage user's accounts, permissions, reset passwords. Create and disable accounts.
Support Office 365 and Office applications (Outlook, Word, Excel).
Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software.
Be familiar with Citrix desktops and applications.
Use remote support tools (GoToAssist, ManageEngine) to troubleshoot and resolve issues.
Conduct user training sessions on an as-needed basis.
Skills & Qualifications
Valid State Driver's License and mandated vehicle insurance.
Proficient in English; bilingual skills are helpful.
Expert level with Microsoft Windows 10/11. Proficient in Active Directory, Citrix, Office 365, and Microsoft applications.
Basic understanding of networks and troubleshooting.
Strong customer orientation.
Excellent interpersonal and communication skills.
Education & Experience
Experience in IT (1-3 years).
Combination of associate’s degree and/or IT-related certifications (Microsoft, CompTIA) in a related field is desirable.
Physical Requirements & Working Environment
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Tools & Equipment Used
Must have access to and consistent use of a vehicle for transportation to client sites and local offices.
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Travel
Must be able to travel locally to client sites in the field (Southern California).
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K matchTime off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Statement FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
#J-18808-Ljbffr