JSI Datacom
JSI Datacom, founded in 1997 and based in the North Carolina Triad area, specializes in delivering managed IT services and cybersecurity solutions tailored for small businesses and highly regulated environments such as dental practices. Renowned for its white‑glove service and integrity, JSI adopts a client‑focused approach by designing customized IT and security strategies that align with business goals and budgets. Through a layered cybersecurity framework and third‑party validated cyber warranty, JSI ensures affordable yet robust protection for small businesses. Beyond IT management, the company offers a comprehensive range of services including cloud solutions, VoIP, network design, compliance support, and consulting, all powered by emerging technologies like AI to foster smarter, more secure, and scalable operations.
Role Overview We are seeking a reliable, detail‑oriented
Administrative & Operations Coordinator
to support daily office operations, handle incoming calls, assist with ticket triage, manage procurement tasks, and provide excellent customer service to our clients.
This role is essential in keeping our technicians focused on technical work while ensuring our customers receive timely, professional support. This is a full‑time Administrator role that will be based on‑site in Greensboro, NC.
Front Office & Customer Service
Answer incoming phone calls and provide a professional first point of contact
Receiving professional and in‑person customer deliveries
Gather initial issue details and triage calls into our PSA system (Autotask)
Route requests to the appropriate technician or department
Communicate clearly with clients regarding ticket status, scheduling, and next steps
Monitor shared inboxes and voicemails for timely responses
Ticket & Workflow Support
Create, update, and manage support tickets in Autotask PSA
Perform initial ticket triage by gathering issue details, confirming urgency, and applying appropriate priority and category
Dispatch tickets to the appropriate technician or queue based on issue type, availability, and service level expectations.
Coordinate scheduling with clients for service appointments and follow‑ups
Track ticket progress and follow up internally to keep work moving
Communicate status updates to clients when appropriate
Ensure tickets are documented accurately and consistently for billing and reporting purposes
Escalate urgent, time‑sensitive, or high‑impact issues to management promptly
Assist with ordering hardware, software licenses, and subscriptions
Work with vendors and distributors on quotes, order status, and returns
Track orders and notify technicians and clients of delivery timelines
Maintain basic inventory records and warranties (with guidance from technical staff)
Administrative & Office Support
Assist with documentation updates in IT Glue (non‑technical entries)
Support internal processes such as onboarding/offboarding checklists
Help prepare customer communications and service review materials
Handle general office organization and administrative tasks
Internal Coordination
Work closely with technicians to keep work flowing smoothly
Escalate urgent or sensitive issues to management as needed
Support leadership with operational and customer service initiatives Required Skills & Qualifications
Strong verbal and written communication skills
Professional phone presence and customer‑focused mindset
Highly organized with strong attention to detail
Comfortable using computers, email, and basic business software
Ability to multitask and prioritize in a fast‑paced environment
Ability to maintain confidentiality and professionalism
Preferred (Not Required)
Prior experience in an MSP, IT company, or professional services office
Familiarity with ticketing systems (Autotask, ConnectWise, etc.)
Familiarity with QuickBooks accounting systems
Experience with procurement, ordering, or vendor coordination
Basic understanding of IT terminology (training provided)
Experience working with small business clients
Reliable transportation for local errands
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industry: IT Services and IT Consulting
Location: Greensboro, NC
Salary: $44,000.00 - $50,000.00 per year
Referrals increase your chances of interviewing at JSI Datacom by 2x.
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Role Overview We are seeking a reliable, detail‑oriented
Administrative & Operations Coordinator
to support daily office operations, handle incoming calls, assist with ticket triage, manage procurement tasks, and provide excellent customer service to our clients.
This role is essential in keeping our technicians focused on technical work while ensuring our customers receive timely, professional support. This is a full‑time Administrator role that will be based on‑site in Greensboro, NC.
Front Office & Customer Service
Answer incoming phone calls and provide a professional first point of contact
Receiving professional and in‑person customer deliveries
Gather initial issue details and triage calls into our PSA system (Autotask)
Route requests to the appropriate technician or department
Communicate clearly with clients regarding ticket status, scheduling, and next steps
Monitor shared inboxes and voicemails for timely responses
Ticket & Workflow Support
Create, update, and manage support tickets in Autotask PSA
Perform initial ticket triage by gathering issue details, confirming urgency, and applying appropriate priority and category
Dispatch tickets to the appropriate technician or queue based on issue type, availability, and service level expectations.
Coordinate scheduling with clients for service appointments and follow‑ups
Track ticket progress and follow up internally to keep work moving
Communicate status updates to clients when appropriate
Ensure tickets are documented accurately and consistently for billing and reporting purposes
Escalate urgent, time‑sensitive, or high‑impact issues to management promptly
Assist with ordering hardware, software licenses, and subscriptions
Work with vendors and distributors on quotes, order status, and returns
Track orders and notify technicians and clients of delivery timelines
Maintain basic inventory records and warranties (with guidance from technical staff)
Administrative & Office Support
Assist with documentation updates in IT Glue (non‑technical entries)
Support internal processes such as onboarding/offboarding checklists
Help prepare customer communications and service review materials
Handle general office organization and administrative tasks
Internal Coordination
Work closely with technicians to keep work flowing smoothly
Escalate urgent or sensitive issues to management as needed
Support leadership with operational and customer service initiatives Required Skills & Qualifications
Strong verbal and written communication skills
Professional phone presence and customer‑focused mindset
Highly organized with strong attention to detail
Comfortable using computers, email, and basic business software
Ability to multitask and prioritize in a fast‑paced environment
Ability to maintain confidentiality and professionalism
Preferred (Not Required)
Prior experience in an MSP, IT company, or professional services office
Familiarity with ticketing systems (Autotask, ConnectWise, etc.)
Familiarity with QuickBooks accounting systems
Experience with procurement, ordering, or vendor coordination
Basic understanding of IT terminology (training provided)
Experience working with small business clients
Reliable transportation for local errands
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industry: IT Services and IT Consulting
Location: Greensboro, NC
Salary: $44,000.00 - $50,000.00 per year
Referrals increase your chances of interviewing at JSI Datacom by 2x.
#J-18808-Ljbffr