Smart IT Frame LLC
Job Overview
Designing, developing, and maintaining Interactive Voice Response (IVR) solutions using the NICE CX One platform and integrating them with other systems like CRMs.
Key Responsibilities
Design and Development:
Create, update, and modify IVR call flows, scripts, and applications using NICE Studio.
Testing and Deployment:
Conduct unit and system integration testing (SIT), support User Acceptance Testing (UAT), and manage deployment processes.
Troubleshooting & Optimization:
Monitor, troubleshoot, and resolve issues related to IVR applications to ensure high availability and performance.
Collaboration:
Work with business analysts, QA teams, and other cross‑functional teams to gather requirements and define functional designs.
Documentation:
Maintain technical documentation for IVR architecture, configurations, and call flows.
Required Skills & Qualifications
Experience:
3‑10+ years of IVR development, with a strong focus on the NICE CX One platform.
Technical Proficiency:
Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
Knowledge of telecommunication protocols (VoIP, SIP) and CTI integration.
Familiarity with cloud platforms like AWS or Azure and CI/CD pipelines is a plus.
Education:
A bachelor’s degree in computer science, engineering, or a related field is often required.
Soft Skills:
Strong problem‑solving and analytical abilities.
Excellent communication skills and the ability to collaborate effectively in a team environment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
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Key Responsibilities
Design and Development:
Create, update, and modify IVR call flows, scripts, and applications using NICE Studio.
Testing and Deployment:
Conduct unit and system integration testing (SIT), support User Acceptance Testing (UAT), and manage deployment processes.
Troubleshooting & Optimization:
Monitor, troubleshoot, and resolve issues related to IVR applications to ensure high availability and performance.
Collaboration:
Work with business analysts, QA teams, and other cross‑functional teams to gather requirements and define functional designs.
Documentation:
Maintain technical documentation for IVR architecture, configurations, and call flows.
Required Skills & Qualifications
Experience:
3‑10+ years of IVR development, with a strong focus on the NICE CX One platform.
Technical Proficiency:
Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
Knowledge of telecommunication protocols (VoIP, SIP) and CTI integration.
Familiarity with cloud platforms like AWS or Azure and CI/CD pipelines is a plus.
Education:
A bachelor’s degree in computer science, engineering, or a related field is often required.
Soft Skills:
Strong problem‑solving and analytical abilities.
Excellent communication skills and the ability to collaborate effectively in a team environment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
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