TaskUs
Join to apply for the Learning Experience Leader role at TaskUs.
Location: Washington, DC (on-site).
About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.
TaskUs has a presence in twenty-three locations across twelve countries, which includes the Philippines, India, and the United States. The company started with a commitment to constant motion, exploring new technologies, and mastering consistency in an ever-changing world.
What We Offer At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We promote an inclusive environment and encourage internal mobility and professional growth.
Learning Experience Leader Responsibilities
Set the standards and expectations through your conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;
Monitor and review trainees' progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
Research and present new technologies and methodologies in workplace learning;
Ensure that all trainees adhere to the company's Code of Conduct;
The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist.
Roadside Assistance Specialist Responsibilities
Maintain TaskUs's high standard of safety, inside and outside of the vehicle;
Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment;
Be the deputy for technology by communicating courteously always with management, engineers, and the public;
Provides assistance to stranded motorists;
Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods;
Capable of responding quickly to changing and potentially high-pressure environments;
Work mostly individually but also in small groups of 2-10 people;
Monitor multiple software systems with constant focus;
Maintains cleanliness of vehicle;
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests;
Interact with the members of the public and educate them on self-driving technology;
Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions;
Operate onboard data recording computers;
Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations;
Responsible for safely setting up driverless vehicles;
Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location;
Apply safety procedures to any situation involving the rescue of a self-driving car;
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination;
Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing;
Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized;
Coordinates with local law enforcement agencies, as needed;
Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs;
Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations;
Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws;
Other duties as required.
Requirements
Must be 21 years of age or older;
High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences;
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working;
Must have and maintain a valid state driver's license;
Valid driver's license with a clean driving record;
Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred;
Proficient in Microsoft and Google applications;
A problem solver and critical thinker;
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job;
Can present and facilitate a class discussion;
Energetic, enthusiastic, and creative‑can think outside the box with different ways to motivate and engage an audience;
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills;
Has excellent oral and written communication skills;
Can work in a flexible schedule including weekends, holidays, and longer hours;
Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.
Physical Requirements
Occasional standing, walking, and sitting;
Long periods of sitting;
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders;
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl;
Must be able to occasionally lift and/or move up to 45 pounds;
Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;
Most work is accomplished outdoors in a vehicle.
Nice To Have
At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups
About Us TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's “100 Best Places to Work”, USA Today's “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees, our clients, our services, and our community.
#J-18808-Ljbffr
Location: Washington, DC (on-site).
About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.
TaskUs has a presence in twenty-three locations across twelve countries, which includes the Philippines, India, and the United States. The company started with a commitment to constant motion, exploring new technologies, and mastering consistency in an ever-changing world.
What We Offer At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We promote an inclusive environment and encourage internal mobility and professional growth.
Learning Experience Leader Responsibilities
Set the standards and expectations through your conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;
Monitor and review trainees' progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
Research and present new technologies and methodologies in workplace learning;
Ensure that all trainees adhere to the company's Code of Conduct;
The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist.
Roadside Assistance Specialist Responsibilities
Maintain TaskUs's high standard of safety, inside and outside of the vehicle;
Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment;
Be the deputy for technology by communicating courteously always with management, engineers, and the public;
Provides assistance to stranded motorists;
Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods;
Capable of responding quickly to changing and potentially high-pressure environments;
Work mostly individually but also in small groups of 2-10 people;
Monitor multiple software systems with constant focus;
Maintains cleanliness of vehicle;
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests;
Interact with the members of the public and educate them on self-driving technology;
Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions;
Operate onboard data recording computers;
Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations;
Responsible for safely setting up driverless vehicles;
Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location;
Apply safety procedures to any situation involving the rescue of a self-driving car;
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination;
Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing;
Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized;
Coordinates with local law enforcement agencies, as needed;
Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs;
Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations;
Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws;
Other duties as required.
Requirements
Must be 21 years of age or older;
High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences;
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working;
Must have and maintain a valid state driver's license;
Valid driver's license with a clean driving record;
Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred;
Proficient in Microsoft and Google applications;
A problem solver and critical thinker;
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job;
Can present and facilitate a class discussion;
Energetic, enthusiastic, and creative‑can think outside the box with different ways to motivate and engage an audience;
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills;
Has excellent oral and written communication skills;
Can work in a flexible schedule including weekends, holidays, and longer hours;
Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.
Physical Requirements
Occasional standing, walking, and sitting;
Long periods of sitting;
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders;
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl;
Must be able to occasionally lift and/or move up to 45 pounds;
Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;
Most work is accomplished outdoors in a vehicle.
Nice To Have
At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups
About Us TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's “100 Best Places to Work”, USA Today's “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees, our clients, our services, and our community.
#J-18808-Ljbffr