Parques Reunidos
Splish Splash Guest Support Specialist
Parques Reunidos, Calverton, New York, United States, 11933
1 day ago Be among the first 25 applicants
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Guest Support Specialist is a fast‑paced customer service job that MUST always have an upbeat and positive attitude toward customers with the ability to answer the phones in a cheerful way with each call. This role would be responsible for answering the main phone number and supporting the reception desk in an assigned office or departmental setting.
Splish Splash Guest Support Specialist Roles & Responsibilities
Greet all employees that visit the reception area in a friendly manner
Provide exceptional customer service to all employees or guests by greeting them with a smile and assisting with their questions or concerns
Answer incoming guest calls in a timely and professional manner.
Utilize Park communications devices to relay relevant information to Safety, Security, or other team members or leaders
Resolve any questions guests or employees may have, or direct them to the appropriate person
Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
Respond and handle guest inquiries through website via Salesforce
Assist with payment plan reconciliation and collections as well as refunds in conjunction with the Finance Team
Perform a wide variety of administrative tasks and data entry
Utilize general office equipment to perform various administrative tasks (telephones, PC, POS, credit card machine, camera, cash register, etc.)
Assist with scheduling and timekeeping for assigned hourly employees
Enter and receive Purchase Orders into Workday system
Assist with Inventory Transfers in the Workday system
Keep assigned reception and office areas neat, clean, organized, and sanitary
Assist with reuniting guests with their lost belongings in Lost & Found
Promptly elevate any maintenance issues, safety hazards, or emergencies to the proper authorities
All other duties as assigned by leadership
Pay Rate: $18.50 / hr.
Education & Work Experience
High School diploma, GED, or equivalent; Equivalent work experience will also be considered
1+ years of administrative work experience preferred but not required.
Previous phone or customer service experience a plus
Previous amusement park, theme park, or waterpark experience a plus
Language
Ability to read, write, and speak fluent English
Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, professional attitude
Must be proactive, a quick learner, and collaborate well in the workplace
Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
Ability to use office technology and equipment, such as PC, software, and copier
Ability to follow direction, multi‑task, and work as part of a team as well as independently
Physical Requirements
Ability to remain seated for extended periods of time, while using a computer
Ability to stand or walk for long periods of time throughout the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to consistently use hands to grasp, control, move objects/tools
Working Conditions
This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Subject to dust, dirt, and cleaning/laundry chemicals
Team Member Benefits Working at Splish Splash is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Splish Splash employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits
Flexible schedule
Ability to cross‑train and learn unique skills across various departments
Free admission to Splish Splash on your days off
Invitations to exclusive company‑sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Splish Splash. Apply today! Do not miss the chance to spark your career now!
#J-18808-Ljbffr
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Guest Support Specialist is a fast‑paced customer service job that MUST always have an upbeat and positive attitude toward customers with the ability to answer the phones in a cheerful way with each call. This role would be responsible for answering the main phone number and supporting the reception desk in an assigned office or departmental setting.
Splish Splash Guest Support Specialist Roles & Responsibilities
Greet all employees that visit the reception area in a friendly manner
Provide exceptional customer service to all employees or guests by greeting them with a smile and assisting with their questions or concerns
Answer incoming guest calls in a timely and professional manner.
Utilize Park communications devices to relay relevant information to Safety, Security, or other team members or leaders
Resolve any questions guests or employees may have, or direct them to the appropriate person
Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
Respond and handle guest inquiries through website via Salesforce
Assist with payment plan reconciliation and collections as well as refunds in conjunction with the Finance Team
Perform a wide variety of administrative tasks and data entry
Utilize general office equipment to perform various administrative tasks (telephones, PC, POS, credit card machine, camera, cash register, etc.)
Assist with scheduling and timekeeping for assigned hourly employees
Enter and receive Purchase Orders into Workday system
Assist with Inventory Transfers in the Workday system
Keep assigned reception and office areas neat, clean, organized, and sanitary
Assist with reuniting guests with their lost belongings in Lost & Found
Promptly elevate any maintenance issues, safety hazards, or emergencies to the proper authorities
All other duties as assigned by leadership
Pay Rate: $18.50 / hr.
Education & Work Experience
High School diploma, GED, or equivalent; Equivalent work experience will also be considered
1+ years of administrative work experience preferred but not required.
Previous phone or customer service experience a plus
Previous amusement park, theme park, or waterpark experience a plus
Language
Ability to read, write, and speak fluent English
Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, professional attitude
Must be proactive, a quick learner, and collaborate well in the workplace
Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
Ability to use office technology and equipment, such as PC, software, and copier
Ability to follow direction, multi‑task, and work as part of a team as well as independently
Physical Requirements
Ability to remain seated for extended periods of time, while using a computer
Ability to stand or walk for long periods of time throughout the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to consistently use hands to grasp, control, move objects/tools
Working Conditions
This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Subject to dust, dirt, and cleaning/laundry chemicals
Team Member Benefits Working at Splish Splash is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Splish Splash employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits
Flexible schedule
Ability to cross‑train and learn unique skills across various departments
Free admission to Splish Splash on your days off
Invitations to exclusive company‑sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Splish Splash. Apply today! Do not miss the chance to spark your career now!
#J-18808-Ljbffr