Barry's
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Client Operations Lead
role at
Barry’s
We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (People@Barrys.com).
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.
About the Role The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Client Operations Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What You’ll Do
Serve as studio leader in the absence of the GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer, and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients and staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicate with studio leadership and peers; provide information to supervisors and co‑workers, by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner
Deliver first‑class client experience and hospitality at all times
Greet, assist and check in customers
Respond to customer questions at the studio, via phone and e‑mail
Handle studio membership database, register new clients, receive membership payments and maintain client base
Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
Motivate team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients with regards to the latest studio promotions, membership discounts, and/or special events
Deliver quality shakes and customer service in the Fuel Bar; handle pre‑orders and orders on the spot, customizing to each customer’s needs
Maintain product knowledge for all studio retail operations; participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, including weekends, holidays, morning or night shifts, and adhere to work schedule and minimum availability requirements
Qualifications
Strong hospitality customer service skills aligned with Barry’s Mission, Vision and Values
Availability to work 4 to 5 shifts, one of which must be a weekend day
Friendly, outgoing personality with enjoyment of social interaction
Exhibits enthusiasm for the studio and the job
Patient, courteous listener with empathy
Responds to clients’ requests with a can‑do attitude
Cooperative manner with a focus on team culture
Ability to prioritize and work within a fast‑paced environment
Eye for detail and care for the studio’s appearance and cleanliness
Works as a cohesive team with all Barry’s staff to ensure efficiency and effectiveness
Maintains a professional appearance and behavior
Demonstrates excellent communication skills
Must be at least 18 years or older to apply
The Pay Range For This Role Is 20 – 22 USD per hour (New York)
Seniority level Entry level
Employment type Part‑time
Job function Management and Manufacturing
Industries Wellness and Fitness Services
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Client Operations Lead
role at
Barry’s
We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (People@Barrys.com).
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.
About the Role The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Client Operations Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What You’ll Do
Serve as studio leader in the absence of the GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer, and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients and staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicate with studio leadership and peers; provide information to supervisors and co‑workers, by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner
Deliver first‑class client experience and hospitality at all times
Greet, assist and check in customers
Respond to customer questions at the studio, via phone and e‑mail
Handle studio membership database, register new clients, receive membership payments and maintain client base
Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
Motivate team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients with regards to the latest studio promotions, membership discounts, and/or special events
Deliver quality shakes and customer service in the Fuel Bar; handle pre‑orders and orders on the spot, customizing to each customer’s needs
Maintain product knowledge for all studio retail operations; participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, including weekends, holidays, morning or night shifts, and adhere to work schedule and minimum availability requirements
Qualifications
Strong hospitality customer service skills aligned with Barry’s Mission, Vision and Values
Availability to work 4 to 5 shifts, one of which must be a weekend day
Friendly, outgoing personality with enjoyment of social interaction
Exhibits enthusiasm for the studio and the job
Patient, courteous listener with empathy
Responds to clients’ requests with a can‑do attitude
Cooperative manner with a focus on team culture
Ability to prioritize and work within a fast‑paced environment
Eye for detail and care for the studio’s appearance and cleanliness
Works as a cohesive team with all Barry’s staff to ensure efficiency and effectiveness
Maintains a professional appearance and behavior
Demonstrates excellent communication skills
Must be at least 18 years or older to apply
The Pay Range For This Role Is 20 – 22 USD per hour (New York)
Seniority level Entry level
Employment type Part‑time
Job function Management and Manufacturing
Industries Wellness and Fitness Services
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