Carter’s Inc.
The Retail Creative Operations Manager drives operational excellence and brand consistency across our store fleet and in partner retail locations. This role oversees the planning, execution, and delivery of marketing campaigns, promotions, and special projects, ensuring the brand is represented consistently and effectively across all retail environments. The manager leads day-to-day retail production operations, manages procurement of POS/POP materials, and serves as the key liaison between internal teams and external vendors. By fostering collaboration, streamlining workflows, and anticipating challenges, this role ensures a seamless, best-in-class in-store experience that elevates brand presentation and engages the consumer everywhere the brand is represented.This role reports into the Director of Production, has 2 direct reports and is based in our Buckhead office, and is on-site 4 days a week. Provide unified leadership across the production and creative operations teams, setting checkpoints and ensuring reviews, approvals, and deliverables are completed on time5+ years of production budget management experience, including metrics, utilization reporting, and delivering cost-effective resultsExperience leading creative retail operations or production teams in high-volume, fast-paced environments5+ years of experience with print and substrate materials Proven ability to manage multiple projects, timelines, and distribution lists simultaneously (familiarity with tools like Smartsheet is a plus)Strong problem-solving skills with the ability to adapt and propose alternatives under changing circumstancesExperience managing projects within budget and schedule constraints Excellent written and verbal communication skills, confident in cross-functional and vendor-facing interactions Strong analytical and critical thinking skills, with a track record of driving efficient solutionsStrong time-management skills; adaptable, flexible, and positive under pressure Demonstrated leadership, mentorship, or team coordination experience, including guiding, supporting, and developing team members Proven ability to build and maintain strong relationships with internal teams and external vendors**Preferred skills and experience:** 3 years of direct supervision experience Strong working knowledge of Adobe Illustrator, Photoshop, and InDesign Experience managing retail in-store operations, POS/POP production, and rollout projects Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)NOTE:
This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. #J-18808-Ljbffr
This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. #J-18808-Ljbffr