Qualfon
Overview
Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client's members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling. Hourly pay rate - $23.50 Location and posting details:
Address: 13700 Oakland Avenue, Highland Park, MI 48203, United States. Location: Highland Park, MI. This is a Full-Time, Onsite position with No remote option. Category: Customer Service/Support. Posting ID: 2025-44719 Responsibilities
Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes. Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations. Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies. Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information. Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities. Meet performance metrics related to service quality, responsiveness, and member satisfaction. Qualifications
High School diploma or GED required; some college degree preferred. At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus. Strong written and verbal communication skills with a professional and empathetic tone. Ability to multitask across multiple applications while maintaining focus and accuracy. Active Property & Casualty license or, in cases of pre-licensing, must have earned a license within XX days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license). Typing speed of 25 WPM with 90% accuracy. Solid understanding of insurance compliance and regulatory standards. Strong research and internet skills; quick learner across various subjects and systems. Basic technical troubleshooting skills and comfort with digital tools. Veterans and their family members are encouraged to apply. Pay Range
Starting from USD $23.50/Hr.
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Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client's members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling. Hourly pay rate - $23.50 Location and posting details:
Address: 13700 Oakland Avenue, Highland Park, MI 48203, United States. Location: Highland Park, MI. This is a Full-Time, Onsite position with No remote option. Category: Customer Service/Support. Posting ID: 2025-44719 Responsibilities
Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes. Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations. Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies. Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information. Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities. Meet performance metrics related to service quality, responsiveness, and member satisfaction. Qualifications
High School diploma or GED required; some college degree preferred. At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus. Strong written and verbal communication skills with a professional and empathetic tone. Ability to multitask across multiple applications while maintaining focus and accuracy. Active Property & Casualty license or, in cases of pre-licensing, must have earned a license within XX days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license). Typing speed of 25 WPM with 90% accuracy. Solid understanding of insurance compliance and regulatory standards. Strong research and internet skills; quick learner across various subjects and systems. Basic technical troubleshooting skills and comfort with digital tools. Veterans and their family members are encouraged to apply. Pay Range
Starting from USD $23.50/Hr.
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