Schulte Hospitality Group
Front Office Supervisor
Schulte Hospitality Group, Nashville, Tennessee, United States, 37247
Schulte Companies
is seeking an energetic, experienced, and hands on
Front Office Supervisor
to join our team!
Schulte Companies
is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team!
When you join Schulte Companies you’ll be part of a team committed to an inclusive, employee‑focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, and a robust benefit package including daily pay, free telemedicine and virtual mental health care access for all associates starting day one, multiple health and life insurance options, 401(k) plan with company match for eligible associates, paid time off, holiday pay, pet insurance, employee assistance program, and Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Job Duties And Responsibilities
Provide the highest quality service to the guest at all times and anticipate and exceed guest expectations.
Assign specific duties to staff for efficient operation of the department.
Assist in training new associates and cross‑training existing associates.
Assist in interviewing and hiring new associates for the department.
Promote teamwork and associate morale, treating people with respect and recognizing associate successes.
Maintain thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist the Emergency Response Team as necessary. Know the location and use of fire extinguishers.
Monitor daily status of rooms, rates, discount rates and packages.
Maintain current list of available rooms for walk situations.
Coordinate blocking of rooms.
Check printed registration cards against information on arrival report and rectify any discrepancies.
Ensure prompt and courteous service to guests.
Pre‑register guests according to standards.
Complete and monitor employee schedule.
Monitor VIP arrivals.
Notify Maintenance Department of any maintenance issues.
Track rooms to ensure accurate status and readiness for check‑in.
Hire, coach and discipline direct reports.
Interacts positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment‑free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives.
Education And Experience
In‑depth knowledge of hotel front desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed expectations of guests and team members.
Excellent time management skills.
Knowledge, Skills And Abilities
Ability to multi‑task.
Team player.
Ability to exceed expectations of guests.
Proficiency in the hiring process: phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
Our company:
Schulte Companies
is a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent boutique and lifestyle properties and restaurants.
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is seeking an energetic, experienced, and hands on
Front Office Supervisor
to join our team!
Schulte Companies
is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team!
When you join Schulte Companies you’ll be part of a team committed to an inclusive, employee‑focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, and a robust benefit package including daily pay, free telemedicine and virtual mental health care access for all associates starting day one, multiple health and life insurance options, 401(k) plan with company match for eligible associates, paid time off, holiday pay, pet insurance, employee assistance program, and Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Job Duties And Responsibilities
Provide the highest quality service to the guest at all times and anticipate and exceed guest expectations.
Assign specific duties to staff for efficient operation of the department.
Assist in training new associates and cross‑training existing associates.
Assist in interviewing and hiring new associates for the department.
Promote teamwork and associate morale, treating people with respect and recognizing associate successes.
Maintain thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist the Emergency Response Team as necessary. Know the location and use of fire extinguishers.
Monitor daily status of rooms, rates, discount rates and packages.
Maintain current list of available rooms for walk situations.
Coordinate blocking of rooms.
Check printed registration cards against information on arrival report and rectify any discrepancies.
Ensure prompt and courteous service to guests.
Pre‑register guests according to standards.
Complete and monitor employee schedule.
Monitor VIP arrivals.
Notify Maintenance Department of any maintenance issues.
Track rooms to ensure accurate status and readiness for check‑in.
Hire, coach and discipline direct reports.
Interacts positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment‑free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives.
Education And Experience
In‑depth knowledge of hotel front desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed expectations of guests and team members.
Excellent time management skills.
Knowledge, Skills And Abilities
Ability to multi‑task.
Team player.
Ability to exceed expectations of guests.
Proficiency in the hiring process: phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
Our company:
Schulte Companies
is a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent boutique and lifestyle properties and restaurants.
#J-18808-Ljbffr