The Association of Technology, Management and Applied Engineering
Manager, Business Systems Support
The Association of Technology, Management and Applied Engineering, Akron, Ohio, United States, 44329
Posting End Date
January 13, 2026
Employee Type Regular-Full time
Union/Non This is a non-union position
Job Summary Manager, Business Systems Support Manager
to lead an outstanding team of specialists and advisors in delivering efficient and effective business support for key business applications across Operations and Engineering. You will work collaboratively with Business and TIS teams on continuous improvement of requirements and processes related to business systems, supporting all aspects of business readiness. The role brings an end‑to‑end process perspective, translates change into practical solutions, and helps field teams focus on safely operating the core business.
Key Responsibilities
Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos).
Support operational areas including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading.
Oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited.
Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post‑implementation support.
Design and implement business process health dashboards.
Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners.
Support Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs.
Represent the business in SOX system compliance audits.
Design and manage the Integration Error Management Framework, fostering collaboration across teams.
Drive continuous improvement initiatives such as field visit strategies and data analysis management.
Accountable for functional end‑user support (24*7).
Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals.
Qualifications
Related university degree and at least 8 years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree.
Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment).
Experience with large process or technology improvement projects.
Strong analytical and problem‑solving skills.
Demonstrated ability to exercise good judgment and deliver results.
Outstanding interpersonal skills, including consensus‑building, negotiation, and facilitation.
Pay Range (US only) $116,000.00 – $151,000.00 USD per annum
Benefits - Ohio
PPO & HSO plans (only HSA if participating in the HSO)
Benefits coverage starts on Day 1
11 US Paid Holidays + 2 personal holidays per year
Paid vacation – starting at 3 weeks per year
Military Leave
Retirement Savings
401(k) savings plan with company contributions – 3‑year vesting
Working Conditions This role primarily operates in an office environment with 15‑20% travel.
Physical Requirements Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (ability to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.
Mental Requirements (Both Field & Office) Ability to understand, remember and apply oral and/or written instructions or other information; understand complex problems and collaborate/explore alternative solutions; organize thoughts and ideas into understandable terminology; organize and prioritize work schedule on a short‑term basis; make decisions with moderate impact on the immediate work unit and monitor impact outside this area; understand and follow basic instructions and guidelines; complete routine forms, compose letters, outlines, memoranda and basic reports; communicate with individuals via telephone.
Flex Work Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid
EEO Statement At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an equal opportunity employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.
Information for Applicants
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
Contact To learn more about us, visit www.enbridge.com
#J-18808-Ljbffr
Employee Type Regular-Full time
Union/Non This is a non-union position
Job Summary Manager, Business Systems Support Manager
to lead an outstanding team of specialists and advisors in delivering efficient and effective business support for key business applications across Operations and Engineering. You will work collaboratively with Business and TIS teams on continuous improvement of requirements and processes related to business systems, supporting all aspects of business readiness. The role brings an end‑to‑end process perspective, translates change into practical solutions, and helps field teams focus on safely operating the core business.
Key Responsibilities
Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos).
Support operational areas including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading.
Oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited.
Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post‑implementation support.
Design and implement business process health dashboards.
Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners.
Support Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs.
Represent the business in SOX system compliance audits.
Design and manage the Integration Error Management Framework, fostering collaboration across teams.
Drive continuous improvement initiatives such as field visit strategies and data analysis management.
Accountable for functional end‑user support (24*7).
Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals.
Qualifications
Related university degree and at least 8 years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree.
Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment).
Experience with large process or technology improvement projects.
Strong analytical and problem‑solving skills.
Demonstrated ability to exercise good judgment and deliver results.
Outstanding interpersonal skills, including consensus‑building, negotiation, and facilitation.
Pay Range (US only) $116,000.00 – $151,000.00 USD per annum
Benefits - Ohio
PPO & HSO plans (only HSA if participating in the HSO)
Benefits coverage starts on Day 1
11 US Paid Holidays + 2 personal holidays per year
Paid vacation – starting at 3 weeks per year
Military Leave
Retirement Savings
401(k) savings plan with company contributions – 3‑year vesting
Working Conditions This role primarily operates in an office environment with 15‑20% travel.
Physical Requirements Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (ability to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.
Mental Requirements (Both Field & Office) Ability to understand, remember and apply oral and/or written instructions or other information; understand complex problems and collaborate/explore alternative solutions; organize thoughts and ideas into understandable terminology; organize and prioritize work schedule on a short‑term basis; make decisions with moderate impact on the immediate work unit and monitor impact outside this area; understand and follow basic instructions and guidelines; complete routine forms, compose letters, outlines, memoranda and basic reports; communicate with individuals via telephone.
Flex Work Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid
EEO Statement At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an equal opportunity employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.
Information for Applicants
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
Contact To learn more about us, visit www.enbridge.com
#J-18808-Ljbffr