MGC Contractors, Inc.
MGC Contractors, Inc. is a 100% Employee Owned Corporation. We specialize in all forms of water and wastewater general contracting including Job Order Contracting, Construction Manager at Risk, Design-Bid-Build, and Design-Build throughout Arizona, Texas, Utah, and New Mexico. We offer a competitive salary and benefits package. There is opportunity to grow into a Controller level role, by offering professional development and continued education support.
JOB SUMMARY The IT Systems Analyst / Help Desk Technician provides day to day technical support for end-users, administers core business systems, troubleshoots hardware and software issues, and assists in the evaluation, implementation, and optimization of technology solutions. This role serves as the first line of support for help desk tickets while also conducting systems analysis to improve performance, security, and user experience across the organization.
PRIMARY RESPONSIBILITIES AND DUTIES Help Desk & Technical Support
Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
Diagnose and resolve software, hardware, and network problems for end users
Install, configure, and maintain desktops, laptops, mobile devices, printers and peripherals.
Provide remote and onsite support for field personnel, project managers, and office staff.
Assist in onboarding and offboarding of employees, including user account creation, permissions, hardware setup and system access.
Other task and duties as required
System Administration
Support administration of business applications
Assist with system configuration, updates, patching, and performance monitoring
Maintain inventory of hardware, software, licenses, and IT assets
Other task and duties as required
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Experience supporting Windows OS, Microsoft 365, Active Directory and common business applications.
Excellent customer service skills.
Proficiency in troubleshooting fundamentals (TCP/IP, DNS, DHCP,VPN)
Experience with ticketing systems
Working knowledge of cybersecurity best practices
Ability to simultaneously manage multiple priorities.
MINIMUM QUALIFICATIONS
Associates or Bachelors degree in Information Technology, Computer Science or related field or equivalent combination of experience and training that provides the requisite knowledge, skills and abilities.
2-5 years of help desk or system analysist experience in a professional environment.
Experience in construction industry systems (ERP, project management, estimating) preferred.
Reliable and available transportation with a valid Arizona Driver's License.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position operates in a professional office environment that routinely uses standard office equipment requiring the ability to communicate in person and over the telephone with other employees, the ability to interpret printed materials and a computer screen, the stamina to maintain attention to detail despite interruptions, the ability to lift and carry supplies and computer equipment weighing up to 40 pounds and to move about the inside of the office to access supplies, office machinery, etc.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, non-exempt hourly position. Some overtime may be required.
AAP/EEO STATEMENT MGC Contractors is an equal employment opportunity employer and, as such, we consider individuals for employment according to their abilities and performance. Employment decisions are made without regard to age, race, religion, sex, national origin, physical or mental disability, genetic information or any other classification protected by law. All employment requirements mandated by state and federal regulations will be met. Discriminatory or harassing conduct in the workplace, whether committed by management or non-management employees or outside person (vendors, customers, etc.) is prohibited.
This job description is not meant to encompass all tasks and or job responsibilities, but rather it is meant to provide the employee with a general summary of what the position entails. MGC Contractors has the right to amend or revise this job description at any time. Reasonable accommodations may be made when it does not impose an undue hardship on the company to do so.
Passing a pre-employment background check and drug screen is required.
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JOB SUMMARY The IT Systems Analyst / Help Desk Technician provides day to day technical support for end-users, administers core business systems, troubleshoots hardware and software issues, and assists in the evaluation, implementation, and optimization of technology solutions. This role serves as the first line of support for help desk tickets while also conducting systems analysis to improve performance, security, and user experience across the organization.
PRIMARY RESPONSIBILITIES AND DUTIES Help Desk & Technical Support
Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
Diagnose and resolve software, hardware, and network problems for end users
Install, configure, and maintain desktops, laptops, mobile devices, printers and peripherals.
Provide remote and onsite support for field personnel, project managers, and office staff.
Assist in onboarding and offboarding of employees, including user account creation, permissions, hardware setup and system access.
Other task and duties as required
System Administration
Support administration of business applications
Assist with system configuration, updates, patching, and performance monitoring
Maintain inventory of hardware, software, licenses, and IT assets
Other task and duties as required
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Experience supporting Windows OS, Microsoft 365, Active Directory and common business applications.
Excellent customer service skills.
Proficiency in troubleshooting fundamentals (TCP/IP, DNS, DHCP,VPN)
Experience with ticketing systems
Working knowledge of cybersecurity best practices
Ability to simultaneously manage multiple priorities.
MINIMUM QUALIFICATIONS
Associates or Bachelors degree in Information Technology, Computer Science or related field or equivalent combination of experience and training that provides the requisite knowledge, skills and abilities.
2-5 years of help desk or system analysist experience in a professional environment.
Experience in construction industry systems (ERP, project management, estimating) preferred.
Reliable and available transportation with a valid Arizona Driver's License.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position operates in a professional office environment that routinely uses standard office equipment requiring the ability to communicate in person and over the telephone with other employees, the ability to interpret printed materials and a computer screen, the stamina to maintain attention to detail despite interruptions, the ability to lift and carry supplies and computer equipment weighing up to 40 pounds and to move about the inside of the office to access supplies, office machinery, etc.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, non-exempt hourly position. Some overtime may be required.
AAP/EEO STATEMENT MGC Contractors is an equal employment opportunity employer and, as such, we consider individuals for employment according to their abilities and performance. Employment decisions are made without regard to age, race, religion, sex, national origin, physical or mental disability, genetic information or any other classification protected by law. All employment requirements mandated by state and federal regulations will be met. Discriminatory or harassing conduct in the workplace, whether committed by management or non-management employees or outside person (vendors, customers, etc.) is prohibited.
This job description is not meant to encompass all tasks and or job responsibilities, but rather it is meant to provide the employee with a general summary of what the position entails. MGC Contractors has the right to amend or revise this job description at any time. Reasonable accommodations may be made when it does not impose an undue hardship on the company to do so.
Passing a pre-employment background check and drug screen is required.
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