Jabil
Information Technology Business Relationship Manager
Jabil, St. Petersburg, Florida, United States, 33739
Information Technology Business Relationship Manager
Direct message the job poster from Jabil
JOB SUMMARY As the central point of contact provide highly-valued strategic consulting level support and guidance throughout key IT initiatives. Facilitate and serve as a lead for the planning and execution of initiatives to enable Jabil to achieve objectives through the effective use of technology. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages stakeholders’ perceptions and expectations with all IT services and capabilities.
Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.
Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the business.
Maintains a deep understanding of the businesses' and IT’s strategic vision.
Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.
Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap.
Maps priority of IT projects and requests to the strategic roadmap.
Maintains oversight for all IT services and solutions provided to assigned business and external customers and drives high-quality service delivery and customer satisfaction.
Ensures best quality outcomes and value resulting from the provided IT services and solutions.
Facilitates analysis of technology trends to determine impact to the achievement of customer goals.
Maintains awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.
Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.
Recaps IT performance (monthly, quarterly, and annually, as needed).
Ensures stakeholder expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
Fosters a positive environment with IT services, Operations, Finance and BU teams.
Ensures IT ownership of implemented solution(s).
Understands financial KPIs and impact of IT investment(s) on business results.
JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS
Strong Technical skills and/or Strategic Skills
Strong Analytical skills and Quality Standards
Commitment to Customer Service
Proven success in Project Management of global related projects
Ability to participate in projects to ensure global readiness
Experience in ensuring processes/people are in place to support regional and global areas of responsibility
Strong knowledge of Licensing and Contracts
Strong knowledge of regional logistics operations and industry
Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree in Information Technology or Management Information Systems AND 8 – 12 years of equivalent external work experience in the business area, from an IT and business perspective.
Minimum two (2) years experience in related applications with proven implementation track record on multiple complex implementations
Or an equivalent combination of education, training or experience.
Overview
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Industrial Machinery Manufacturing and Manufacturing
Referrals increase your chances of interviewing at Jabil by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Child care support
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
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JOB SUMMARY As the central point of contact provide highly-valued strategic consulting level support and guidance throughout key IT initiatives. Facilitate and serve as a lead for the planning and execution of initiatives to enable Jabil to achieve objectives through the effective use of technology. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages stakeholders’ perceptions and expectations with all IT services and capabilities.
Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.
Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the business.
Maintains a deep understanding of the businesses' and IT’s strategic vision.
Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.
Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap.
Maps priority of IT projects and requests to the strategic roadmap.
Maintains oversight for all IT services and solutions provided to assigned business and external customers and drives high-quality service delivery and customer satisfaction.
Ensures best quality outcomes and value resulting from the provided IT services and solutions.
Facilitates analysis of technology trends to determine impact to the achievement of customer goals.
Maintains awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.
Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.
Recaps IT performance (monthly, quarterly, and annually, as needed).
Ensures stakeholder expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
Fosters a positive environment with IT services, Operations, Finance and BU teams.
Ensures IT ownership of implemented solution(s).
Understands financial KPIs and impact of IT investment(s) on business results.
JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS
Strong Technical skills and/or Strategic Skills
Strong Analytical skills and Quality Standards
Commitment to Customer Service
Proven success in Project Management of global related projects
Ability to participate in projects to ensure global readiness
Experience in ensuring processes/people are in place to support regional and global areas of responsibility
Strong knowledge of Licensing and Contracts
Strong knowledge of regional logistics operations and industry
Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree in Information Technology or Management Information Systems AND 8 – 12 years of equivalent external work experience in the business area, from an IT and business perspective.
Minimum two (2) years experience in related applications with proven implementation track record on multiple complex implementations
Or an equivalent combination of education, training or experience.
Overview
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Industrial Machinery Manufacturing and Manufacturing
Referrals increase your chances of interviewing at Jabil by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Child care support
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
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