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Jabil

Information Technology Business Relationship Manager

Jabil, St. Petersburg, Florida, United States, 33739

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Information Technology Business Relationship Manager Direct message the job poster from Jabil

JOB SUMMARY As the central point of contact provide highly-valued strategic consulting level support and guidance throughout key IT initiatives. Facilitate and serve as a lead for the planning and execution of initiatives to enable Jabil to achieve objectives through the effective use of technology. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages stakeholders’ perceptions and expectations with all IT services and capabilities.

Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.

Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the business.

Maintains a deep understanding of the businesses' and IT’s strategic vision.

Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.

Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap.

Maps priority of IT projects and requests to the strategic roadmap.

Maintains oversight for all IT services and solutions provided to assigned business and external customers and drives high-quality service delivery and customer satisfaction.

Ensures best quality outcomes and value resulting from the provided IT services and solutions.

Facilitates analysis of technology trends to determine impact to the achievement of customer goals.

Maintains awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.

Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.

Recaps IT performance (monthly, quarterly, and annually, as needed).

Ensures stakeholder expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.

Fosters a positive environment with IT services, Operations, Finance and BU teams.

Ensures IT ownership of implemented solution(s).

Understands financial KPIs and impact of IT investment(s) on business results.

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS

Strong Technical skills and/or Strategic Skills

Strong Analytical skills and Quality Standards

Commitment to Customer Service

Proven success in Project Management of global related projects

Ability to participate in projects to ensure global readiness

Experience in ensuring processes/people are in place to support regional and global areas of responsibility

Strong knowledge of Licensing and Contracts

Strong knowledge of regional logistics operations and industry

Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor’s degree in Information Technology or Management Information Systems AND 8 – 12 years of equivalent external work experience in the business area, from an IT and business perspective.

Minimum two (2) years experience in related applications with proven implementation track record on multiple complex implementations

Or an equivalent combination of education, training or experience.

Overview

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Industrial Machinery Manufacturing and Manufacturing

Referrals increase your chances of interviewing at Jabil by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Child care support

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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