Tesla
Application Support Engineer, Factory Software
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Application Support Engineer, Factory Software
role at
Tesla
What To Expect The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production. Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and gain quick and powerful insights about the production line.
We are looking for a highly motivated Application Support Engineer to join the Factory Software team. The ideal candidate will have a good balance of building relationships with stakeholders, solving technical problems, and knowledge of enterprise systems (MES, WMS, ERP). You will be the technical expert of our systems and provide answers to technical problems submitted by internal customers.
What You’ll Do
Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site
Triage issues that come from production sites and ensure they are being resolved or routed to the proper teams
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
Work as an incident commander of production‑critical calls that require coordination between cross‑functional teams
Root cause analysis with cross‑functional teams and provide clear, concise, data/log‑backed context on issues as well as immediate corrective action and/or planned preventative action to mitigate future negative impacts
Maximize productivity in a constantly changing environment of shifting priorities
What You’ll Bring
Bachelor’s Degree in an Engineering field, evidence of exceptional ability, or equivalent experience
Knowledge of any MES, WMS, or ERP system
+2 years of support experience
+2 years of working knowledge of SQL
+1 year of experience with Python, Go, or another software development language
+1 year of experience with monitoring tools like Prometheus, Grafana, Splunk
Must be able to understand integrated systems and their dependencies
Strong organizational skills along with a demonstrated ability to manage multiple tasks simultaneously
Well‑versed in all Microsoft Applications (Excel, Word, PowerPoint)
Ability to work a flexible schedule, including weekends and after business hours
Benefits Compensation and Benefits Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans – plan options with $0 payroll deduction
Family‑building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution
Company‑Paid Health Savings Account (HSA) contribution when enrolled in the High‑Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company‑paid Basic Life, AD&D
Short‑term and long‑term disability insurance (90‑day waiting period)
Employee Assistance Program
Sick and vacation time (flex time for salary positions, accrued hours for hourly positions), and paid holidays
Backup childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight‑loss and tobacco cessation programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
Renewable Energy
Semiconductor Manufacturing
Utilities
Referrals increase your chances of interviewing at Tesla by 2x.
Get notified about new Application Support Engineer jobs in
Austin, TX .
Austin, TX $64,000.00-$72,000.00 2 days ago
#J-18808-Ljbffr
Application Support Engineer, Factory Software
role at
Tesla
What To Expect The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production. Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and gain quick and powerful insights about the production line.
We are looking for a highly motivated Application Support Engineer to join the Factory Software team. The ideal candidate will have a good balance of building relationships with stakeholders, solving technical problems, and knowledge of enterprise systems (MES, WMS, ERP). You will be the technical expert of our systems and provide answers to technical problems submitted by internal customers.
What You’ll Do
Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site
Triage issues that come from production sites and ensure they are being resolved or routed to the proper teams
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
Work as an incident commander of production‑critical calls that require coordination between cross‑functional teams
Root cause analysis with cross‑functional teams and provide clear, concise, data/log‑backed context on issues as well as immediate corrective action and/or planned preventative action to mitigate future negative impacts
Maximize productivity in a constantly changing environment of shifting priorities
What You’ll Bring
Bachelor’s Degree in an Engineering field, evidence of exceptional ability, or equivalent experience
Knowledge of any MES, WMS, or ERP system
+2 years of support experience
+2 years of working knowledge of SQL
+1 year of experience with Python, Go, or another software development language
+1 year of experience with monitoring tools like Prometheus, Grafana, Splunk
Must be able to understand integrated systems and their dependencies
Strong organizational skills along with a demonstrated ability to manage multiple tasks simultaneously
Well‑versed in all Microsoft Applications (Excel, Word, PowerPoint)
Ability to work a flexible schedule, including weekends and after business hours
Benefits Compensation and Benefits Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans – plan options with $0 payroll deduction
Family‑building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution
Company‑Paid Health Savings Account (HSA) contribution when enrolled in the High‑Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company‑paid Basic Life, AD&D
Short‑term and long‑term disability insurance (90‑day waiting period)
Employee Assistance Program
Sick and vacation time (flex time for salary positions, accrued hours for hourly positions), and paid holidays
Backup childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight‑loss and tobacco cessation programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
Renewable Energy
Semiconductor Manufacturing
Utilities
Referrals increase your chances of interviewing at Tesla by 2x.
Get notified about new Application Support Engineer jobs in
Austin, TX .
Austin, TX $64,000.00-$72,000.00 2 days ago
#J-18808-Ljbffr