ACD/IVR Systems Administrator for Healthcare Call Center

A Native Hawaiian Owned Business in Virginia is seeking a Contact Center Systems Administrator (ACD/IVR) to optimize the Automated Call Distribution System. Responsibilities include managing call flow, coordinating with service providers, and ensuring compliance with security requirements. The ideal candidate should have a degree in IT, 5-7 years of ACD experience, and the ability to manage agent accounts. A background in large healthcare environments and technical troubleshooting experience is preferred. This role requires U.S. citizenship and secret clearance. #J-18808-Ljbffr