Insurance Office of America
Commercial Lines Account Manager (Arizona)
Insurance Office of America, Arizona City, Arizona, United States, 85123
Commercial Lines Account Manager (Arizona)
Location:
Tucson, AZ (hybrid preferred – 1-2 days in office; fully remote for Arizona residents) Remote Work Policy:
Individuals within a 50‑mile radius of a branch may be required to work onsite. Remote employees must maintain a dedicated workspace. Book Focus:
General contractors
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Communicate frequent, transparent updates with account teams regarding workload status and issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures, ensuring policy compliance.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute phone screen, online assessments, and interview(s).
Salary Range Expected pay range: $75,000.00 to $95,000.00 per year, depending on experience, skills, and location.
Equal Opportunity Employer Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Tucson, AZ (hybrid preferred – 1-2 days in office; fully remote for Arizona residents) Remote Work Policy:
Individuals within a 50‑mile radius of a branch may be required to work onsite. Remote employees must maintain a dedicated workspace. Book Focus:
General contractors
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Communicate frequent, transparent updates with account teams regarding workload status and issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures, ensuring policy compliance.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute phone screen, online assessments, and interview(s).
Salary Range Expected pay range: $75,000.00 to $95,000.00 per year, depending on experience, skills, and location.
Equal Opportunity Employer Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr