Marsh McLennan Agency
Client Manager - Business Insurance
Marsh McLennan Agency, Lincoln, Nebraska, United States, 68511
Overview
Client Manager – Business Insurance at Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. MMA combines the personalized service model of a local consultant with the global resources of Marsh McLennan (NYSE: MMC). A day in the life: As our
Client Manager
on the
Business Insurance
team, you’ll be: Responsibilities
Maintain files in the agency management system and document management system in an orderly, up-to-date manner. Perform account transactions including applications, quotations, ID cards, endorsements, invoices, binders, renewals, certificates, follow-up and correspondence on assigned accounts. Obtain renewal information from the insured and company on designated accounts prior to renewal and complete applications as needed. Maintain timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims. Review existing accounts to determine if additional lines of insurance should be solicited. Receive and review all terminations and cancellations to determine action to be taken. Actively review increases in limits and/or overages or rounding out accounts through sales to clients at service contact opportunities. Document all material conversations with insured and/or carriers regarding exposures and coverages. Manage a book of business alongside the assigned Producer on the account. Gather and prepare submission information as appropriate to the account and coordinate the remarketing process. Participate in client meetings. Conduct online rating and use of insurance analysis tools. Consistently strive to make a positive contribution to customer satisfaction. Assist production unit in special projects related to sales and/or servicing. Ensure confidentiality of information acquired. Respond to clients on all facets of customer service including coverage review, analysis and recommendations, quoting and securing coverage, and claims assistance with minimal guidance. Qualifications
Our future colleague
– if your professional track record includes these skills: High School diploma or general education degree; some college or higher education preferred 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company 1-2 years’ experience providing customer service to commercial lines customers. These additional qualifications are a plus, but not required to apply: Ability to read and interpret documents such as renewal applications, workers’ compensation mod sheets and procedures manuals. Ability to professionally communicate information and respond to questions from groups of managers, clients, customers and the public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable Benefits
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers
or flip through our recruiting brochure:
https://bit.ly/3Qpcjmw Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://www.linkedin.com/company/marsh-mclennan-agency/ Who You Are Is Who We Are
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOEEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #MMABI
#J-18808-Ljbffr
Client Manager – Business Insurance at Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. MMA combines the personalized service model of a local consultant with the global resources of Marsh McLennan (NYSE: MMC). A day in the life: As our
Client Manager
on the
Business Insurance
team, you’ll be: Responsibilities
Maintain files in the agency management system and document management system in an orderly, up-to-date manner. Perform account transactions including applications, quotations, ID cards, endorsements, invoices, binders, renewals, certificates, follow-up and correspondence on assigned accounts. Obtain renewal information from the insured and company on designated accounts prior to renewal and complete applications as needed. Maintain timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims. Review existing accounts to determine if additional lines of insurance should be solicited. Receive and review all terminations and cancellations to determine action to be taken. Actively review increases in limits and/or overages or rounding out accounts through sales to clients at service contact opportunities. Document all material conversations with insured and/or carriers regarding exposures and coverages. Manage a book of business alongside the assigned Producer on the account. Gather and prepare submission information as appropriate to the account and coordinate the remarketing process. Participate in client meetings. Conduct online rating and use of insurance analysis tools. Consistently strive to make a positive contribution to customer satisfaction. Assist production unit in special projects related to sales and/or servicing. Ensure confidentiality of information acquired. Respond to clients on all facets of customer service including coverage review, analysis and recommendations, quoting and securing coverage, and claims assistance with minimal guidance. Qualifications
Our future colleague
– if your professional track record includes these skills: High School diploma or general education degree; some college or higher education preferred 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company 1-2 years’ experience providing customer service to commercial lines customers. These additional qualifications are a plus, but not required to apply: Ability to read and interpret documents such as renewal applications, workers’ compensation mod sheets and procedures manuals. Ability to professionally communicate information and respond to questions from groups of managers, clients, customers and the public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable Benefits
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers
or flip through our recruiting brochure:
https://bit.ly/3Qpcjmw Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://www.linkedin.com/company/marsh-mclennan-agency/ Who You Are Is Who We Are
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOEEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #MMABI
#J-18808-Ljbffr