Purdue Federal Credit Union
The key purpose of this position is to provide an exceptional in‑branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members, making recommendations, and card issues.
Responsibilities
Responsible for performing a variety of cash and non‑cash transactions. This includes:
Cashing checks
Receiving deposits
Processing funds transfers
Processing loan payments
Verifying authenticity of negotiable instruments
Selling cashier’s checks, teller’s checks, and money orders
Help with end‑of‑day balancing if necessary
Notary services
Responsible for assisting members with their account maintenance needs. This can include but is not limited to:
Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.)
Educating and helping members with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.
Research and resolve account issues
Responsible for performing various card (ATM and Debit) related functions. This includes:
Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards
Maintaining an accurate log of cards processed, destroyed, and received
Researching fraud, transaction history, payments, and purchases
Completing loss and stolen reports as needed
Act as a liaison between member and Card Services department
Balancing instant issue card machine and doing card stock inventory daily
Referrals:
Maintain and deepen relationships with credit union members
Identify needs and refer members to Purdue Fed team members who have expertise in those products and services
Encourage members to use self‑service banking solutions
Additional Requirements
Analytical Skills – Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.)
People Skills – Ability to quickly and effectively build relationships through listening and interacting with members and associates.
Problems Solving Skills – To effectively and efficiently arrive at a solution to various problems encountered.
Communication Skills – Being able to discuss items with members and co‑workers in a clear and precise manner while being an active listener.
Interpersonal Skills – Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
Multitasking Skills – Prioritizing and working on multiple tasks as required in a timely manner.
Mathematical Skills – To ensure calculations are done correctly by using basic mathematical skills.
Cash Handling Skills – Being able to handle high volume of cash through the workday.
Microsoft Office Skills – To create documents, letters, spreadsheets, send/receive emails, etc.
Company Specific Software – Fiserv, DocuSign, Meridian Link, and others.
Basic Compliance – BSA, MLA, etc.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Consulting, Information Technology, and Sales
Industries
Banking
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Responsibilities
Responsible for performing a variety of cash and non‑cash transactions. This includes:
Cashing checks
Receiving deposits
Processing funds transfers
Processing loan payments
Verifying authenticity of negotiable instruments
Selling cashier’s checks, teller’s checks, and money orders
Help with end‑of‑day balancing if necessary
Notary services
Responsible for assisting members with their account maintenance needs. This can include but is not limited to:
Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.)
Educating and helping members with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.
Research and resolve account issues
Responsible for performing various card (ATM and Debit) related functions. This includes:
Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards
Maintaining an accurate log of cards processed, destroyed, and received
Researching fraud, transaction history, payments, and purchases
Completing loss and stolen reports as needed
Act as a liaison between member and Card Services department
Balancing instant issue card machine and doing card stock inventory daily
Referrals:
Maintain and deepen relationships with credit union members
Identify needs and refer members to Purdue Fed team members who have expertise in those products and services
Encourage members to use self‑service banking solutions
Additional Requirements
Analytical Skills – Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.)
People Skills – Ability to quickly and effectively build relationships through listening and interacting with members and associates.
Problems Solving Skills – To effectively and efficiently arrive at a solution to various problems encountered.
Communication Skills – Being able to discuss items with members and co‑workers in a clear and precise manner while being an active listener.
Interpersonal Skills – Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
Multitasking Skills – Prioritizing and working on multiple tasks as required in a timely manner.
Mathematical Skills – To ensure calculations are done correctly by using basic mathematical skills.
Cash Handling Skills – Being able to handle high volume of cash through the workday.
Microsoft Office Skills – To create documents, letters, spreadsheets, send/receive emails, etc.
Company Specific Software – Fiserv, DocuSign, Meridian Link, and others.
Basic Compliance – BSA, MLA, etc.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Consulting, Information Technology, and Sales
Industries
Banking
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