Evolution Gaming Limited
The Team Leader is responsible to ensure operational excellence at all times.
The main responsibility of the Team Leader is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.
Responsibilities
Manage, supervise, coach, motivate and build team spirit
Be the first point of contact for subordinates
Present new ideas and policies to prospective teams
Work within your own team/s to produce the required results and to meet Company targets
Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan
Participate in subordinates’ recruitment and training process
Be an example of a star performer and coach other subordinates on shift
Organize and lead team and individual meetings
Manage employee expectation and eventual requests
Establish and maintain cross departmental cooperation
Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
Handle disciplinary cases
Manage projects and deadlines set by your direct managers
Manage ad-hoc situations which may occur on shift in an appropriate manner
Manage scheduling process
Routine floor walks within the studio
Qualifications
Minium 2 years of Supervisory or Shift Leader experience
Technically proficient in computer programs, especially Microsoft Office
The ability to work flexible hours
Managerial courage to lead and hold others accountable
Prompt and organized
Travel may be required
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The main responsibility of the Team Leader is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.
Responsibilities
Manage, supervise, coach, motivate and build team spirit
Be the first point of contact for subordinates
Present new ideas and policies to prospective teams
Work within your own team/s to produce the required results and to meet Company targets
Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan
Participate in subordinates’ recruitment and training process
Be an example of a star performer and coach other subordinates on shift
Organize and lead team and individual meetings
Manage employee expectation and eventual requests
Establish and maintain cross departmental cooperation
Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
Handle disciplinary cases
Manage projects and deadlines set by your direct managers
Manage ad-hoc situations which may occur on shift in an appropriate manner
Manage scheduling process
Routine floor walks within the studio
Qualifications
Minium 2 years of Supervisory or Shift Leader experience
Technically proficient in computer programs, especially Microsoft Office
The ability to work flexible hours
Managerial courage to lead and hold others accountable
Prompt and organized
Travel may be required
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