White Lodging Services, Inc.
Restaurant General Manager - Aura
White Lodging Services, Inc., Charlotte, North Carolina, United States, 28245
Compensation starts at $70,000 - $85,000 + Bonus!
About Aura Follow the glow five stories high to the JW Marriott Charlotte rooftop lounge, a space inspired by the regal aura of Queen Charlotte herself. Elevated high above Uptown, Aura offers an atmosphere where refined energy, skyline views, and signature botanical cocktails come together. With its mirror‑like façade and vibrant ambiance, Aura is a destination where guests gather to unwind, celebrate, and enjoy crafted beverages and elevated bites in a dynamic, open‑air setting.
About the Role We are seeking a high‑performing, hands‑on General Manager to lead Aura Rooftop’s operations and leadership team. This leader will oversee two direct‑report managers and guide a team focused on exceptional guest experiences, operational consistency, and a culture that thrives on high engagement, accountability, and elevated hospitality.
The ideal candidate is a strategic, floor‑forward operator who leads by example, anticipates guest needs, and fosters an environment where service, safety, and team development are top priorities. This role requires strong organizational skills, high initiative, and the ability to deliver seamless execution in a fast‑paced, high‑volume rooftop environment.
Who We Are White Lodging develops and operates a portfolio of award‑winning, premium‑brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in.
What You’ll Do
Lead all aspects of restaurant operations to deliver a seamless, elevated dining experience across multiple meal periods.
Direct and develop a team of managers and associates, fostering a culture of excellence, accountability, and growth.
Drive operational performance through consistent execution of systems, processes, and service standards.
Oversee financial performance, managing budgets, forecasting, and strategic initiatives to achieve and exceed profitability goals.
Partner closely with the culinary and beverage teams to ensure menu quality, operational flow, and a strong wine and beverage culture.
Champion guest satisfaction and brand reputation by ensuring service excellence and quick resolution of all guest concerns.
Collaborate cross‑functionally with corporate, marketing, and hotel leadership to align on promotions, activations, and business goals.
What You’ll Bring
Proven experience managing multiple leaders across diverse front‑of‑house and back‑of‑house teams.
Strong background in dining operations, with deep knowledge of wine and food pairings (Sommelier certification not required).
Experience managing multiple meal periods; prior oversight of In‑Room Dining operations is a plus.
Process‑driven approach with exceptional organizational and operational execution skills.
Demonstrated success in developing people and driving positive team culture.
Entrepreneurial mindset with a focus on continuous improvement and long‑term growth.
Strong communication, business acumen, and problem‑solving abilities.
What You Can Look Forward To
Day 1 Medical, Dental, and Vision insurance
Paid Parental Leave
Vacation and Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels and restaurants in each market = more opportunities
#J-18808-Ljbffr
About Aura Follow the glow five stories high to the JW Marriott Charlotte rooftop lounge, a space inspired by the regal aura of Queen Charlotte herself. Elevated high above Uptown, Aura offers an atmosphere where refined energy, skyline views, and signature botanical cocktails come together. With its mirror‑like façade and vibrant ambiance, Aura is a destination where guests gather to unwind, celebrate, and enjoy crafted beverages and elevated bites in a dynamic, open‑air setting.
About the Role We are seeking a high‑performing, hands‑on General Manager to lead Aura Rooftop’s operations and leadership team. This leader will oversee two direct‑report managers and guide a team focused on exceptional guest experiences, operational consistency, and a culture that thrives on high engagement, accountability, and elevated hospitality.
The ideal candidate is a strategic, floor‑forward operator who leads by example, anticipates guest needs, and fosters an environment where service, safety, and team development are top priorities. This role requires strong organizational skills, high initiative, and the ability to deliver seamless execution in a fast‑paced, high‑volume rooftop environment.
Who We Are White Lodging develops and operates a portfolio of award‑winning, premium‑brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in.
What You’ll Do
Lead all aspects of restaurant operations to deliver a seamless, elevated dining experience across multiple meal periods.
Direct and develop a team of managers and associates, fostering a culture of excellence, accountability, and growth.
Drive operational performance through consistent execution of systems, processes, and service standards.
Oversee financial performance, managing budgets, forecasting, and strategic initiatives to achieve and exceed profitability goals.
Partner closely with the culinary and beverage teams to ensure menu quality, operational flow, and a strong wine and beverage culture.
Champion guest satisfaction and brand reputation by ensuring service excellence and quick resolution of all guest concerns.
Collaborate cross‑functionally with corporate, marketing, and hotel leadership to align on promotions, activations, and business goals.
What You’ll Bring
Proven experience managing multiple leaders across diverse front‑of‑house and back‑of‑house teams.
Strong background in dining operations, with deep knowledge of wine and food pairings (Sommelier certification not required).
Experience managing multiple meal periods; prior oversight of In‑Room Dining operations is a plus.
Process‑driven approach with exceptional organizational and operational execution skills.
Demonstrated success in developing people and driving positive team culture.
Entrepreneurial mindset with a focus on continuous improvement and long‑term growth.
Strong communication, business acumen, and problem‑solving abilities.
What You Can Look Forward To
Day 1 Medical, Dental, and Vision insurance
Paid Parental Leave
Vacation and Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels and restaurants in each market = more opportunities
#J-18808-Ljbffr