Blue Sky Hospitality Solutions
Guest Service Manager-Hyatt Regency Schaumburg, Chicago
Blue Sky Hospitality Solutions, Schaumburg, Illinois, us, 60159
Guest Service Manager
Hyatt Regency Schaumburg, Chicago – Schaumburg, IL
Full-Time | On-Site | Front Office Leadership & GM
About the Role The
Guest Service Manager
is a key leader within the Rooms Division responsible for ensuring an exceptional guest experience throughout all stages of the guest journey. This role oversees daily front-of-house operations, including the front desk, bell/door services, and guest relations, while supporting Hyatt service standards and brand culture.
The ideal candidate is a hands-on leader who is passionate about hospitality, team development, and creating meaningful guest connections.
Key Responsibilities Operational Leadership
Oversee daily Front Office operations to ensure smooth and efficient guest service delivery
Monitor check-in/check-out processes, room assignments, and billing accuracy
Support bell and door operations, transportation coordination, and lobby presentation
Ensure compliance with Hyatt standards, hotel policies, and safety procedures
Maintain strong collaboration with Housekeeping, Engineering, Sales, and F&B
Guest Experience & Service Recovery
Lead the guest service team in delivering exceptional hospitality at all times
Handle guest concerns, complaints, and service recovery in a professional and timely manner
Manage VIP arrival process and special requests
Monitor guest satisfaction metrics and implement service improvement initiatives
People & Team Development
Supervise, train, mentor, and coach Guest Service/Front Desk colleagues
Participate in hiring, onboarding, and performance evaluations
Create positive, engaged, and high-performing team culture
Support scheduling, labor planning, and shift coverage needs
Financial & Administrative
Assist with department budgeting and expense control
Review and approve daily financial reports and cash handling compliance
Ensure accurate posting and resolution of guest folios and disputes
Support operational audits and process improvements
Qualifications
Previous
Front Office or Guest Service leadership experience
required (hotel preferred)
Experience in a
full-service or upscale hotel environment
strongly preferred
Strong leadership, coaching, and conflict-resolution skills
Excellent communication and guest-focused mindset
Ability to multitask in a high-volume, fast-paced environment
Proficient in hotel property management systems (Opera experience a plus)
Flexible availability — including evenings, weekends, and holidays
Education
High school diploma required
Hospitality or business degree preferred
What We Offer
Competitive salary and performance-based incentives
Hyatt global hotel discounts
Medical, dental, and vision benefits
Paid time off and holiday pay
Career growth opportunities within Hyatt Hotels & Resorts
#J-18808-Ljbffr
About the Role The
Guest Service Manager
is a key leader within the Rooms Division responsible for ensuring an exceptional guest experience throughout all stages of the guest journey. This role oversees daily front-of-house operations, including the front desk, bell/door services, and guest relations, while supporting Hyatt service standards and brand culture.
The ideal candidate is a hands-on leader who is passionate about hospitality, team development, and creating meaningful guest connections.
Key Responsibilities Operational Leadership
Oversee daily Front Office operations to ensure smooth and efficient guest service delivery
Monitor check-in/check-out processes, room assignments, and billing accuracy
Support bell and door operations, transportation coordination, and lobby presentation
Ensure compliance with Hyatt standards, hotel policies, and safety procedures
Maintain strong collaboration with Housekeeping, Engineering, Sales, and F&B
Guest Experience & Service Recovery
Lead the guest service team in delivering exceptional hospitality at all times
Handle guest concerns, complaints, and service recovery in a professional and timely manner
Manage VIP arrival process and special requests
Monitor guest satisfaction metrics and implement service improvement initiatives
People & Team Development
Supervise, train, mentor, and coach Guest Service/Front Desk colleagues
Participate in hiring, onboarding, and performance evaluations
Create positive, engaged, and high-performing team culture
Support scheduling, labor planning, and shift coverage needs
Financial & Administrative
Assist with department budgeting and expense control
Review and approve daily financial reports and cash handling compliance
Ensure accurate posting and resolution of guest folios and disputes
Support operational audits and process improvements
Qualifications
Previous
Front Office or Guest Service leadership experience
required (hotel preferred)
Experience in a
full-service or upscale hotel environment
strongly preferred
Strong leadership, coaching, and conflict-resolution skills
Excellent communication and guest-focused mindset
Ability to multitask in a high-volume, fast-paced environment
Proficient in hotel property management systems (Opera experience a plus)
Flexible availability — including evenings, weekends, and holidays
Education
High school diploma required
Hospitality or business degree preferred
What We Offer
Competitive salary and performance-based incentives
Hyatt global hotel discounts
Medical, dental, and vision benefits
Paid time off and holiday pay
Career growth opportunities within Hyatt Hotels & Resorts
#J-18808-Ljbffr