Remote VA
IT Support Specialist (Remote - Full-Time, Night Shift)
Remote VA, Durham, North Carolina, United States, 27703
IT Support Specialist
RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.
Key Responsibilities
Provide technical support for Microsoft 365 and Google Workspace tenants
Troubleshoot issues in QuickBooks Desktop and Online environments
Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
Create and maintain IT scripts for automation and task optimization
Respond to, track, and resolve IT support tickets within defined SLAs
Communicate effectively via Microsoft Teams and maintain high service standards
Document troubleshooting steps, resolutions, and common issues for the knowledge base
#J-18808-Ljbffr
Key Responsibilities
Provide technical support for Microsoft 365 and Google Workspace tenants
Troubleshoot issues in QuickBooks Desktop and Online environments
Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
Create and maintain IT scripts for automation and task optimization
Respond to, track, and resolve IT support tickets within defined SLAs
Communicate effectively via Microsoft Teams and maintain high service standards
Document troubleshooting steps, resolutions, and common issues for the knowledge base
#J-18808-Ljbffr