Enterprise IT Service Desk Manager — Lead, Scale & Excel

A Leading Home Improvement Company seeks an Enterprise Service Desk Manager in Cincinnati, OH, to lead and enhance service desk operations. The role demands a hands-on leader with extensive experience in IT ticketing systems and service management, capable of driving efficiency and high-performance teams. The successful candidate will optimize service delivery, establish KPIs and dashboards, and foster a dynamic team environment, focusing on customer satisfaction and continuous improvement. Competitive salary range is $80,000 - $90,000 annually. #J-18808-Ljbffr