Clarke Power Services, Inc
Customer Support Representative
Clarke Power Services, Inc, Weaverton, Kentucky, United States
Overview
Customer Support Representative
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Mon-Fri: Day shift When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity? We would like to talk with you! In this role, Service & Parts Customer Support Representative, you will interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer. ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Open and close parts and service tickets for both warranty and customer pay invoices. Talk with customers by phone or in person to identify parts and/or service needs and set those customers up with our scheduling system. Complete information, determine charges for service requested, and quote labor and/or parts required by customer. Solicit sale of new or additional parts or services. Read parts and service manuals to ascertain type and specification of part. Utilize computer system for entering and updating customer orders. Write an accurate, descriptive and clear repair order for work to be performed and enter the order information into a specialized computer system; effectively participate in self-directed work teams. PHYSICAL and SAFETY REQUIREMENTS
PHYSICAL and SAFETY REQUIREMENTS Move frequently, stand, walk, and sit. Use hands to touch, handle, and feel, and reach with hands and arms. Regularly lift and/or move up to 50lbs and occasionally up to 100lbs with assistance. Read and write reports. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions. EDUCATION and/or EXPERIENCE
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) 4+ years of related experience and/or training; or equivalent combination of education and experience Technical background with engines or transmissions is a big plus CERTIFICATES, LICENSES, REGISTRATIONS
CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License Commercial Driver's License (CDL) a plus Must be able to obtain DOT Med Card Why should you apply?
Why should you apply?
Clarke is over 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It\'s a great group of talented and caring people. Our Benefits include: Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people! Clarke Power is an Equal Opportunity employer
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Customer Support Representative
—
Mon-Fri: Day shift When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity? We would like to talk with you! In this role, Service & Parts Customer Support Representative, you will interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer. ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Open and close parts and service tickets for both warranty and customer pay invoices. Talk with customers by phone or in person to identify parts and/or service needs and set those customers up with our scheduling system. Complete information, determine charges for service requested, and quote labor and/or parts required by customer. Solicit sale of new or additional parts or services. Read parts and service manuals to ascertain type and specification of part. Utilize computer system for entering and updating customer orders. Write an accurate, descriptive and clear repair order for work to be performed and enter the order information into a specialized computer system; effectively participate in self-directed work teams. PHYSICAL and SAFETY REQUIREMENTS
PHYSICAL and SAFETY REQUIREMENTS Move frequently, stand, walk, and sit. Use hands to touch, handle, and feel, and reach with hands and arms. Regularly lift and/or move up to 50lbs and occasionally up to 100lbs with assistance. Read and write reports. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions. EDUCATION and/or EXPERIENCE
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) 4+ years of related experience and/or training; or equivalent combination of education and experience Technical background with engines or transmissions is a big plus CERTIFICATES, LICENSES, REGISTRATIONS
CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License Commercial Driver's License (CDL) a plus Must be able to obtain DOT Med Card Why should you apply?
Why should you apply?
Clarke is over 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It\'s a great group of talented and caring people. Our Benefits include: Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people! Clarke Power is an Equal Opportunity employer
#J-18808-Ljbffr