Brown & Brown, Inc.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Health Special Risk, Inc. is seeking a Bilingual Customer Service Representative (English/Spanish) to join our team in Plano, TX. This position will be responsible for assisting callers with inquiries, complaints, or problems and provide an accurate and efficient response. This position will handle a high volume of inbound calls and should seek to create a positive experience for each caller.This position will be in the office Monday – Friday during training. Once training has been completed, this position will become a hybrid role and will be in the office Tuesday – Thursday and work from home Monday and Friday.Health Special Risk, operating as a division of Brown & Brown Insurance, specializes in providing Accident & Health, Special Events insurance products, and administrative services to licensed agents, brokers, and insurance companies across the United States.
Health Special Risk offers a benefits and compensation package that meets today’s most important needs and includes:* Competitive pay based on experience.* A challenging and stimulating career that provides growth and development.* Group medical, dental, vision, life, and disability benefits.* Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.* A chance to work for a smaller business and be recognized, while enjoying the stability and benefits of an S&P 500 company as a member company of Brown & Brown, Inc.If you want to be part of a growing organization that is energetic and driven, contact us today.**JOB DUTIES****:*** Professionally handles all incoming calls from claimants or medical providers and ensures that issues are resolved both promptly and thoroughly.* Thoroughly and efficiently gathers customer information and then assess and fulfills customer needs.* Provides a complete and accurate response to all questions.* Creates tickets to the Claims Department for further handling of an issue identified during the call.* Ensures that all follow-up calls/actions are done in a timely manner.* Documents all calls and any follow-up actions.* Maintains a balance between company policy and customer benefit in decision making and handles issues in the best interest of both the customer and company.* Strives to meet or exceed call center metrics while providing excellent customer service.* Learns and understands all types of policies administered by the company.* Completes all required and assigned internal and external training before assigned due dates.* Other duties as assigned.**REQUIREMENTS****:*** High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience.* Bilingual – English/Spanish* Previous call center experience preferred.* Proficient with MS Office, specifically Outlook, Word, and Excel.* In-depth knowledge of medical insurance policies and schedule of benefits.* Excellent written and oral communication and interpersonal skills.* High-level typing skills.* Ability to remain calm in stressful situations.* Ability to maintain a high level of confidentiality.* Familiarity with medical terms and billing preferred.* Medical insurance background preferred.* Previous experience using Five9 phone system preferred.For more information about Health Special Risk, please visit our website at .**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. #J-18808-Ljbffr
Health Special Risk offers a benefits and compensation package that meets today’s most important needs and includes:* Competitive pay based on experience.* A challenging and stimulating career that provides growth and development.* Group medical, dental, vision, life, and disability benefits.* Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.* A chance to work for a smaller business and be recognized, while enjoying the stability and benefits of an S&P 500 company as a member company of Brown & Brown, Inc.If you want to be part of a growing organization that is energetic and driven, contact us today.**JOB DUTIES****:*** Professionally handles all incoming calls from claimants or medical providers and ensures that issues are resolved both promptly and thoroughly.* Thoroughly and efficiently gathers customer information and then assess and fulfills customer needs.* Provides a complete and accurate response to all questions.* Creates tickets to the Claims Department for further handling of an issue identified during the call.* Ensures that all follow-up calls/actions are done in a timely manner.* Documents all calls and any follow-up actions.* Maintains a balance between company policy and customer benefit in decision making and handles issues in the best interest of both the customer and company.* Strives to meet or exceed call center metrics while providing excellent customer service.* Learns and understands all types of policies administered by the company.* Completes all required and assigned internal and external training before assigned due dates.* Other duties as assigned.**REQUIREMENTS****:*** High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience.* Bilingual – English/Spanish* Previous call center experience preferred.* Proficient with MS Office, specifically Outlook, Word, and Excel.* In-depth knowledge of medical insurance policies and schedule of benefits.* Excellent written and oral communication and interpersonal skills.* High-level typing skills.* Ability to remain calm in stressful situations.* Ability to maintain a high level of confidentiality.* Familiarity with medical terms and billing preferred.* Medical insurance background preferred.* Previous experience using Five9 phone system preferred.For more information about Health Special Risk, please visit our website at .**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. #J-18808-Ljbffr