Knight Office Solutions
Customer Service Specialist with a Passion for Resolving Issues with Empathy and
Knight Office Solutions, San Antonio, Texas, United States, 78208
Customer Service Specialist
We are seeking a talented, consistent, and motivated
Customer Service Specialist
who is passionate about providing legendary customer support to our external and internal customers. The ideal candidate will deliver an exceptional customer experience by treating every call as a chance to make a difference. Approach each interaction with empathy and understanding and reassure customers that their concerns matter and will be resolved promptly.
This position is full‑time, Monday – Friday, 8:00 am – 5:00 pm.
About Us Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, IT. KOS has been voted as a Top Place to Work in San Antonio for twelve years in a row. Our mission is to help our customers reach their goals by providing client‑focused technology solutions supported by a culture of service excellence a commitment to doing the right thing.
Benefits & Perks
Leadership that promotes a balanced life prioritizing faith, family, health, and work.
A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do.
A fast‑paced growth industry focused on office technology.
Access to local leadership.
Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
Opportunities for professional growth and development.
Friendly and inclusive work environment that values teamwork, feedback, and collaboration.
Benefit package: Medical, Vision, Life Insurance, Accidental Death & Disability Insurance, Short‑ and Long‑term Disability Insurance, 401(k) with company match.
Job Overview and Responsibilities
Customer Interaction & Problem Solving : Serve as the main contact for customers, addressing inquiries and resolving issues to ensure satisfaction.
Information Management : Maintain records of customer data, service calls, work orders, service loaners, and inspections.
Dispatch Coordination : Communicate dispatch and supply order expectations, schedule service calls, and dispatch technicians.
Progress Updates : Keep customers informed about the status of their service to ensure a positive experience.
Administrative Support : Assist with administrative tasks, including preparing reports.
Skills and Qualifications
Strong organizational skills and attention to detail to ensure accurate work and adherence to tasks and schedules.
Excellent communication and interpersonal skills.
Effective problem‑solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
Flexibility to manage workday disruptions and prioritize tasks accordingly.
Proactive approach with a passion for delivering exceptional customer experiences.
Previous experience in customer service or administrative roles, preferably in a technology or office environment.
Proficiency in Microsoft Office Suite and a willingness to learn new software.
Experience with e‑Automate software is a plus.
High school diploma or GED.
One to three years of related experience and/or training, or an equivalent combination of education and experience.
Application Process Step 1: Submit your resume, cover letter, and any relevant work examples through Knight Office Solutions'
Careers Page
or a job board.
Step 2: Complete the Culture Index Survey (2‑question survey) at
https://go.cultureindex.com/p/9SKAPqEnyB
selecting the position you are applying for –
Customer Service Specialist .
Equal Opportunity Employment Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or gender.
#J-18808-Ljbffr
Customer Service Specialist
who is passionate about providing legendary customer support to our external and internal customers. The ideal candidate will deliver an exceptional customer experience by treating every call as a chance to make a difference. Approach each interaction with empathy and understanding and reassure customers that their concerns matter and will be resolved promptly.
This position is full‑time, Monday – Friday, 8:00 am – 5:00 pm.
About Us Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, IT. KOS has been voted as a Top Place to Work in San Antonio for twelve years in a row. Our mission is to help our customers reach their goals by providing client‑focused technology solutions supported by a culture of service excellence a commitment to doing the right thing.
Benefits & Perks
Leadership that promotes a balanced life prioritizing faith, family, health, and work.
A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do.
A fast‑paced growth industry focused on office technology.
Access to local leadership.
Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
Opportunities for professional growth and development.
Friendly and inclusive work environment that values teamwork, feedback, and collaboration.
Benefit package: Medical, Vision, Life Insurance, Accidental Death & Disability Insurance, Short‑ and Long‑term Disability Insurance, 401(k) with company match.
Job Overview and Responsibilities
Customer Interaction & Problem Solving : Serve as the main contact for customers, addressing inquiries and resolving issues to ensure satisfaction.
Information Management : Maintain records of customer data, service calls, work orders, service loaners, and inspections.
Dispatch Coordination : Communicate dispatch and supply order expectations, schedule service calls, and dispatch technicians.
Progress Updates : Keep customers informed about the status of their service to ensure a positive experience.
Administrative Support : Assist with administrative tasks, including preparing reports.
Skills and Qualifications
Strong organizational skills and attention to detail to ensure accurate work and adherence to tasks and schedules.
Excellent communication and interpersonal skills.
Effective problem‑solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
Flexibility to manage workday disruptions and prioritize tasks accordingly.
Proactive approach with a passion for delivering exceptional customer experiences.
Previous experience in customer service or administrative roles, preferably in a technology or office environment.
Proficiency in Microsoft Office Suite and a willingness to learn new software.
Experience with e‑Automate software is a plus.
High school diploma or GED.
One to three years of related experience and/or training, or an equivalent combination of education and experience.
Application Process Step 1: Submit your resume, cover letter, and any relevant work examples through Knight Office Solutions'
Careers Page
or a job board.
Step 2: Complete the Culture Index Survey (2‑question survey) at
https://go.cultureindex.com/p/9SKAPqEnyB
selecting the position you are applying for –
Customer Service Specialist .
Equal Opportunity Employment Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or gender.
#J-18808-Ljbffr