PGA TOUR
Associate Ticketing PGA TOUR Events
PGA TOUR, Ponte Vedra Beach, Florida, United States, 32082
Overview
The Best Players Need the Best People. Assists in the day-to-day Ticket Operations for PGA Tour Championship Management Tournaments, with emphasis on customer service and data processing. Qualifications
Four year college degree required in Sports Administration, Business or a related field One year experience in the computerized ticketing industry or related field Knowledge of sports industry or live-event operations preferred, but not required Archtics and Ticketmaster ticketing systems preferred, but not required Salesforce/Kore CRM systems preferred, but not required Excellent communication and problem-solving skills Exceptional time management and organizational skills Proficient in Microsoft Office platforms (Excel, Word, PowerPoint, etc.) Ability to work well under pressure; and to meet established goals and deadlines Team player Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere Required to work extended or irregular hours, including nights, weekends and holidays Some travel required Responsibilities
Assist in Managing customer responses across PGA TOUR platforms, including email and chat. Coordinate with internal stakeholders including PGA TOUR National Sales and Services Team. Support all credentialing and ticket fulfillment functions as needed both remotely and onsite. Coordinate with event ticket processing and fulfillment teams on paid and complimentary ticket requests Assist with the event ticket operation as a “catch-all” on-site support resource. Contribute as a valued team member to the overall success of the PGA TOUR Events Ticketing team. Special projects as assigned
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The Best Players Need the Best People. Assists in the day-to-day Ticket Operations for PGA Tour Championship Management Tournaments, with emphasis on customer service and data processing. Qualifications
Four year college degree required in Sports Administration, Business or a related field One year experience in the computerized ticketing industry or related field Knowledge of sports industry or live-event operations preferred, but not required Archtics and Ticketmaster ticketing systems preferred, but not required Salesforce/Kore CRM systems preferred, but not required Excellent communication and problem-solving skills Exceptional time management and organizational skills Proficient in Microsoft Office platforms (Excel, Word, PowerPoint, etc.) Ability to work well under pressure; and to meet established goals and deadlines Team player Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere Required to work extended or irregular hours, including nights, weekends and holidays Some travel required Responsibilities
Assist in Managing customer responses across PGA TOUR platforms, including email and chat. Coordinate with internal stakeholders including PGA TOUR National Sales and Services Team. Support all credentialing and ticket fulfillment functions as needed both remotely and onsite. Coordinate with event ticket processing and fulfillment teams on paid and complimentary ticket requests Assist with the event ticket operation as a “catch-all” on-site support resource. Contribute as a valued team member to the overall success of the PGA TOUR Events Ticketing team. Special projects as assigned
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