PlanMember Financial Corporation
Financial Services Representative -Tier 1
PlanMember Financial Corporation, Carpinteria, California, us, 93014
Financial Services Representative - Tier 1 (Hiring for August 2026)
Department
Service Center
Classification
Non-Exempt
Location
Carpinteria, CA
Position Type
Full Time
Description As a
Financial Services Representative, (FSR-Tier1) , you will complete 8 weeks of SIT training. Your primary responsibility will be to answer client incoming PlanMember client calls, provide excellent service while gathering information to resolve issues. Place outgoing calls for follow ups and assigned tasks, and transfer calls to appropriate personnel. As one of our representatives, you will participate in our unique Securities Industry Training (“SIT”) program which, over the course of 24 months, prepares you for routine job duties related to the Financial (Securities) Industry. This includes passing the required licensure exams. Representatives will have the opportunity to advance through several Tiers (Positions) during their tenure in the SIT program and will be required to secure FINRA Licenses according to a pre-set schedule.
License Requirements:
Our incentive program focuses on three important FINRA licenses. Tier 1 consists of: SIE (Securities Industry Essentials) exam followed by the Series 6 exam. Once promoted to Tier 2, the series 7 exam will be the next focus. Each license represents a milestone in an agent’s career and demonstrates their expertise and commitment to providing exceptional service to our clients and advisors.
Location Information:
On-Site at our Carpinteria, CA Headquarters
Salary Range:
The starting salary is $52,000 annually. In addition to the starting salary, there is a Licensing Incentive Program that provides salary incentives based on the successful passing of FINRA exams to secure the SIE and FINRA Securities Licenses 6, & 7. We offer a generous compensation package that also includes an attractive benefits package including medical, dental and vision, 401k company match, discretionary profit sharing, PTO, valet parking and more.
Responsibilities The primary responsibilities for FSR Tier I:
Answer Client inbound calls and or transfer calls requested
Gather information as it relates to clients inquires
Place outgoing calls (as required (no cold calls))
Perform routine/assigned follow up tasks
Provide exceptional service to Clients
Handle Return Mail Inquiries
Once proficient in the Service Center, work with New Hires as a “Buddy” for training
Refer daily support questions to more tenured employees
Process transactions and provide info relating to client accounts
Position Includes comprehensive SIT training for the first 8 weeks of employment
Additional Job Duties:
FSR Tier 1 Help Support (SME)
Answer retail Help Queue Calls
Communicate training and coaching to management
Peer call monitoring and reviewing
Assist with maintaining and updating Knowledgebase. (PlanMember’s policies and procedures)
Qualifications Active Communication
Strong listening skills (attentive, active, and objective)
Clear, articulate verbal communication
Conflict management
Maintain composure under stress
Ability to ask probing questions
Respond to customers in a confident, cooperative and professional manner
Interpersonal Dynamics
Team Player
Ability to relate to others in a respectful, cooperative manner
Information Seeking
Solving Problems
Ability to research and analyze information (Analytical Thinking)
Support client retention program
Managing Processes
Time management
Ability to multi-task without errors
Self-Management
Composure and Resiliency
Proficient in Microsoft Word and Excel
Ability to learn and proficiently use internal computer systems and all related department software and technical tools
Accountable/Reliable/Self Motivated/Efficient
Service and Detail Oriented
Accountability
Education
4-year college degree is required (any major)
A desire and curiosity to learn the financial services industry
Previous experience with customer services a plus
Previous experience in a service center a plus.
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Service Center
Classification
Non-Exempt
Location
Carpinteria, CA
Position Type
Full Time
Description As a
Financial Services Representative, (FSR-Tier1) , you will complete 8 weeks of SIT training. Your primary responsibility will be to answer client incoming PlanMember client calls, provide excellent service while gathering information to resolve issues. Place outgoing calls for follow ups and assigned tasks, and transfer calls to appropriate personnel. As one of our representatives, you will participate in our unique Securities Industry Training (“SIT”) program which, over the course of 24 months, prepares you for routine job duties related to the Financial (Securities) Industry. This includes passing the required licensure exams. Representatives will have the opportunity to advance through several Tiers (Positions) during their tenure in the SIT program and will be required to secure FINRA Licenses according to a pre-set schedule.
License Requirements:
Our incentive program focuses on three important FINRA licenses. Tier 1 consists of: SIE (Securities Industry Essentials) exam followed by the Series 6 exam. Once promoted to Tier 2, the series 7 exam will be the next focus. Each license represents a milestone in an agent’s career and demonstrates their expertise and commitment to providing exceptional service to our clients and advisors.
Location Information:
On-Site at our Carpinteria, CA Headquarters
Salary Range:
The starting salary is $52,000 annually. In addition to the starting salary, there is a Licensing Incentive Program that provides salary incentives based on the successful passing of FINRA exams to secure the SIE and FINRA Securities Licenses 6, & 7. We offer a generous compensation package that also includes an attractive benefits package including medical, dental and vision, 401k company match, discretionary profit sharing, PTO, valet parking and more.
Responsibilities The primary responsibilities for FSR Tier I:
Answer Client inbound calls and or transfer calls requested
Gather information as it relates to clients inquires
Place outgoing calls (as required (no cold calls))
Perform routine/assigned follow up tasks
Provide exceptional service to Clients
Handle Return Mail Inquiries
Once proficient in the Service Center, work with New Hires as a “Buddy” for training
Refer daily support questions to more tenured employees
Process transactions and provide info relating to client accounts
Position Includes comprehensive SIT training for the first 8 weeks of employment
Additional Job Duties:
FSR Tier 1 Help Support (SME)
Answer retail Help Queue Calls
Communicate training and coaching to management
Peer call monitoring and reviewing
Assist with maintaining and updating Knowledgebase. (PlanMember’s policies and procedures)
Qualifications Active Communication
Strong listening skills (attentive, active, and objective)
Clear, articulate verbal communication
Conflict management
Maintain composure under stress
Ability to ask probing questions
Respond to customers in a confident, cooperative and professional manner
Interpersonal Dynamics
Team Player
Ability to relate to others in a respectful, cooperative manner
Information Seeking
Solving Problems
Ability to research and analyze information (Analytical Thinking)
Support client retention program
Managing Processes
Time management
Ability to multi-task without errors
Self-Management
Composure and Resiliency
Proficient in Microsoft Word and Excel
Ability to learn and proficiently use internal computer systems and all related department software and technical tools
Accountable/Reliable/Self Motivated/Efficient
Service and Detail Oriented
Accountability
Education
4-year college degree is required (any major)
A desire and curiosity to learn the financial services industry
Previous experience with customer services a plus
Previous experience in a service center a plus.
#J-18808-Ljbffr