Facilitator & Learning Operations Specialist II

**Location**: OKC – 123 Robert S. Kerr**Salary**: up to $61,000.00, based on education and experience* Manage and prioritize time effectively* Facilitate engaging in-person and virtual training sessions, supporting participant engagement by leading activities, guiding discussions, and providing appropriate follow-up communication* Deliver content developed by the Instructional Design team with accuracy, consistency, and fidelity to the intended learning objectives* Work closely with the Instructional Design team to provide facilitation insights, learner feedback, and recommendations based on session observations and participant engagement.* Support leadership development initiatives through high-quality presentation and facilitation skills* Help prepare materials, handouts, surveys, and follow-up resources, aligned with agency and departmental standards and expectations.* Prepare training rosters, sign-ins, attendance, and operational materials* Create courses, sessions, and learning programs in the LMS (Workday Learning or other platforms)* Assist with scheduling training sessions, reserving rooms, and coordinating logistics as needed* Troubleshoot basic LMS access or enrollment issues and assist users with navigating the learning platform.* Award credit for training completion and maintain accurate attendance records* Manage requests submitted through the Center of Excellence (COE) ticketing system* Help coordinate leadership development and employee learning initiatives as assigned* Support activities for the agency’s internship and mentorship programs* Support co-facilitation and peer observation efforts as part of facilitator development* Support audit readiness related to mandatory or compliance-based training* Monitor LMS data accuracy and escalate system issues or trends to appropriate stakeholders* Serve as a point of contact for internal stakeholders regarding training schedules, participation, and learning requirements* Support onboarding and orientation-related learning activities as assigned* Identify opportunities to streamline workflows related to scheduling, enrollment, attendance tracking, and reporting* Being present at the office is an essential function of the job* Other duties as assigned* Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.* Works effectively in team environment, participating and assisting their peers.* If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.* All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.* Knowledge, Skills and Abilities required at this level include knowledge of adult education principles and techniques; of classroom and on-the-job training principles; of various types of equipment and materials used in conducting training; of curriculum development methods and techniques; and of software used for rapid online course development.* Facilitation Excellence – skilled in leading discussions, guiding groups, managing engagement* Presenting and facilitating in-person and virtual learning experiences* Emotional intelligence and strong situational awareness, with the ability to read a room, build rapport with participants, colleagues, and agency stakeholders and adapt facilitation style accordingly* Ability to facilitate sensitive topics professionally* Experience using virtual facilitation tools (Zoom, Teams, and similar tools)* Strong written and verbal communication skills; ability to tailor messaging based on audience* Proficient in Microsoft 365 Office Suite, Adobe Acrobat, and willing to learn Smartsheet, and/or other database tools as necessary* Willingness to learn instructional design principles and agency training standards* Ability to review data, assess outcomes, and present actionable insights* Exceptional attention to detail* Adaptability in change management; ability to work within shifting priorities and deadlines* Ability to effectively manage multiple projects, timelines, and competing tasks* Customer service orientation with friendly, responsive support to internal and external stakeholders #J-18808-Ljbffr