Inspire
Senior Manager – Franchise Operations, Dunkin’
The Senior Manager – Franchise Operations leads a team of Franchise Business Consultants (FBCs) responsible for an assigned portfolio of Franchisees. This role focuses on achieving network growth, sales, and profitability objectives by guiding FBCs in their efforts to coach and influence Franchisee organizations. The Senior Manager drives regional performance by setting strategic priorities, ensuring brand consistency, and delivering a safe and consistent brand experience.
Responsibilities
Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals.
Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs.
Support professional development of FBCs through training, coaching, and continuous feedback.
Oversee the Annual Planning and Franchise Business Review processes across the region.
Develop and implement strategic initiatives to drive growth in sales, profitability, and network expansion.
Collaborate with regional leadership on regional goals, objectives, and KPIs for Franchisee performance and network growth.
Ensure FBCs effectively utilize ongoing data and analytics to support Franchisees.
Track and analyze overall regional performance data, identifying trends and developing strategies to address underperformance.
Oversee FBC-led efforts to support Franchisees in remodeling and new store builds.
Facilitate communication between the FBC team, Franchisees, and cross-functional partners.
Collaborate with the Field Marketing Team on the rollout of operations initiatives and marketing promotions.
Ensure FBCs perform regular evaluations of restaurants and support the Franchisee Business Review process.
Work with the FBC team to develop improvement plans for Franchisees.
Manage team budget and ensure effective use of G&A expenses.
Oversee timely completion of administrative responsibilities by the FBC team.
Education & Qualifications
Minimum High School or GED.
Preferred 4 Year / Bachelor’s Degree or equivalent.
Preferred minimum – 7 years in multi‑unit operations, franchise operations/business consultant role.
Proven experience in franchise operations or business consulting, preferably within a multi‑unit franchise environment.
Demonstrated leadership experience with coaching and developing high‑performing teams.
Strong data‑analysis skills with ability to translate insights into actionable plans.
Excellent communication skills and ability to collaborate cross‑functionally.
Direct Reports 3–5 Business Consultants
Travel Required Up to 70%
Salary $118,687.27 – $204,405.86 per year. The salary range represents the low and high end of the salary range for this position; actual placement within this range will vary based on experience, education, training, and location.
Company Inspire Brands is a multi‑brand restaurant company that owns and operates more than 32,000 restaurants worldwide, including Dunkin’, Arby’s, Baskin‑Robbins, Buffalo Wild Wings, Jimmy John’s, and SONIC.
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Responsibilities
Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals.
Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs.
Support professional development of FBCs through training, coaching, and continuous feedback.
Oversee the Annual Planning and Franchise Business Review processes across the region.
Develop and implement strategic initiatives to drive growth in sales, profitability, and network expansion.
Collaborate with regional leadership on regional goals, objectives, and KPIs for Franchisee performance and network growth.
Ensure FBCs effectively utilize ongoing data and analytics to support Franchisees.
Track and analyze overall regional performance data, identifying trends and developing strategies to address underperformance.
Oversee FBC-led efforts to support Franchisees in remodeling and new store builds.
Facilitate communication between the FBC team, Franchisees, and cross-functional partners.
Collaborate with the Field Marketing Team on the rollout of operations initiatives and marketing promotions.
Ensure FBCs perform regular evaluations of restaurants and support the Franchisee Business Review process.
Work with the FBC team to develop improvement plans for Franchisees.
Manage team budget and ensure effective use of G&A expenses.
Oversee timely completion of administrative responsibilities by the FBC team.
Education & Qualifications
Minimum High School or GED.
Preferred 4 Year / Bachelor’s Degree or equivalent.
Preferred minimum – 7 years in multi‑unit operations, franchise operations/business consultant role.
Proven experience in franchise operations or business consulting, preferably within a multi‑unit franchise environment.
Demonstrated leadership experience with coaching and developing high‑performing teams.
Strong data‑analysis skills with ability to translate insights into actionable plans.
Excellent communication skills and ability to collaborate cross‑functionally.
Direct Reports 3–5 Business Consultants
Travel Required Up to 70%
Salary $118,687.27 – $204,405.86 per year. The salary range represents the low and high end of the salary range for this position; actual placement within this range will vary based on experience, education, training, and location.
Company Inspire Brands is a multi‑brand restaurant company that owns and operates more than 32,000 restaurants worldwide, including Dunkin’, Arby’s, Baskin‑Robbins, Buffalo Wild Wings, Jimmy John’s, and SONIC.
#J-18808-Ljbffr