Support Team Lead - ITIL & Tech Leadership

A Veteran-Owned Small Business is seeking a skilled Support Team Lead to oversee the ePS Support Team's operations. This role requires strong customer engagement and technical leadership, involving direct interaction with customers and leading a team in a high-stakes environment. The ideal candidate has a Master's degree in a relevant field with extensive experience in customer service and technical support. Opportunity to work in a mission-critical setting with a focus on service excellence and ITIL-aligned practices. #J-18808-Ljbffr