Four Seasons Hotels Ltd
Guest Experience Coordinator page is loaded## Guest Experience Coordinatorlocations:
Fort Lauderdaletime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 8, 2026 (30+ days left to apply)job requisition id:
REQ10368495**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.**Guest Experience Coordinator****About the role**The **Guest Experience Coordinator** proactively seeks opportunities for guest-centric experiences, working closely with all departments to ensure VIP guests receive exceptional, personalized service prior to, during, and following their stays. This position maintains a high level of knowledge about the hotel, reviews key guest satisfaction metrics and assists in the development and implementation of strategic action plans to enhance guest experiences, and champions internal quality assurance initiatives.**What you will do**•
Coordinate correspondence with guests pre-and post-stay. Coordinate pre‑arrival outreach for VIPs and special segments (e.g., couples floor), confirming preferences, arrival times, and special occasions; update profiles in Opera PMS.•
Prepare and deliver personalized amenities as needed; conduct/assist with pre‑arrival room inspections to ensure standards and personalization are met.•
Support curbside check‑in logistics by liaising with Front Drive, Valet, Bell/Door, and Front Office to execute seamless arrivals.•
Monitor and action guest feedback; log “glitches,” assist with recovery, and follow through on resolutions and post‑stay communications.•
Run or contribute to daily VIP briefings across shifts; ensure departmental handoffs are accurate and timely.•
Coordinate Experience Assistant assignments and tasks; ensure cross‑departmental execution of itineraries and in‑stay experiences.•
Track key guest experience metrics; assist with weekly reporting, trend analysis, and follow‑up actions to improve satisfaction.•
Maintain lobby presence during peak periods; greet and engage guests, anticipate needs, and resolve issues promptly.•
Assist with group coordination (luggage handling schedules, amenity deliveries, meeting requests) as directed by Front Office leadership.•
Proactively seek new and innovative ways to enhance the guest experience and provide anticipatory service.•
Support internal quality assurance initiatives and standards testing; perform spot checks and communicate opportunities to elevate service.**What you bring**•
At least **1** year of **hospitality experience**, preferably in a guest-facing role in a luxury hotel or resort.•
Excellent personal presentation and interpersonal skills.•
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.•
Ability to operate all computer equipment necessary to perform the job; knowledge of **Microsoft Office Suite and Opera** preferred/is a plus.•
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.**What we offer:**
•
Competitive Salary, wages, and a comprehensive benefits package
•
Excellent Training and Development opportunities
•
Complimentary Accommodation at other Four Seasons Hotels and Resort
•
Complimentary Dry Cleaning for Employee Uniforms
•
Complimentary Employee Meals**Schedule & Hours:**•
Full-Time•
This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays**Miscellaneous:****US work authorization is required.*****Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.***Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
Fort Lauderdaletime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 8, 2026 (30+ days left to apply)job requisition id:
REQ10368495**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.**Guest Experience Coordinator****About the role**The **Guest Experience Coordinator** proactively seeks opportunities for guest-centric experiences, working closely with all departments to ensure VIP guests receive exceptional, personalized service prior to, during, and following their stays. This position maintains a high level of knowledge about the hotel, reviews key guest satisfaction metrics and assists in the development and implementation of strategic action plans to enhance guest experiences, and champions internal quality assurance initiatives.**What you will do**•
Coordinate correspondence with guests pre-and post-stay. Coordinate pre‑arrival outreach for VIPs and special segments (e.g., couples floor), confirming preferences, arrival times, and special occasions; update profiles in Opera PMS.•
Prepare and deliver personalized amenities as needed; conduct/assist with pre‑arrival room inspections to ensure standards and personalization are met.•
Support curbside check‑in logistics by liaising with Front Drive, Valet, Bell/Door, and Front Office to execute seamless arrivals.•
Monitor and action guest feedback; log “glitches,” assist with recovery, and follow through on resolutions and post‑stay communications.•
Run or contribute to daily VIP briefings across shifts; ensure departmental handoffs are accurate and timely.•
Coordinate Experience Assistant assignments and tasks; ensure cross‑departmental execution of itineraries and in‑stay experiences.•
Track key guest experience metrics; assist with weekly reporting, trend analysis, and follow‑up actions to improve satisfaction.•
Maintain lobby presence during peak periods; greet and engage guests, anticipate needs, and resolve issues promptly.•
Assist with group coordination (luggage handling schedules, amenity deliveries, meeting requests) as directed by Front Office leadership.•
Proactively seek new and innovative ways to enhance the guest experience and provide anticipatory service.•
Support internal quality assurance initiatives and standards testing; perform spot checks and communicate opportunities to elevate service.**What you bring**•
At least **1** year of **hospitality experience**, preferably in a guest-facing role in a luxury hotel or resort.•
Excellent personal presentation and interpersonal skills.•
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.•
Ability to operate all computer equipment necessary to perform the job; knowledge of **Microsoft Office Suite and Opera** preferred/is a plus.•
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.**What we offer:**
•
Competitive Salary, wages, and a comprehensive benefits package
•
Excellent Training and Development opportunities
•
Complimentary Accommodation at other Four Seasons Hotels and Resort
•
Complimentary Dry Cleaning for Employee Uniforms
•
Complimentary Employee Meals**Schedule & Hours:**•
Full-Time•
This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays**Miscellaneous:****US work authorization is required.*****Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.***Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr