Ross Stores, Inc.
Ross Stores, Inc. is an off‑price retail chain with over 2,200 stores. As a Store Protection Specialist you will be the visible presence at store entrances and exits, mitigating theft and fraud while maintaining a safe and secure environment for associates and customers.
Our Team Culture
Success: Our winning team pursues excellence while learning and evolving.
Career growth: We develop industry‑leading talent because Ross grows when our people grow.
Teamwork: We work together to solve hard problems and find the right solution.
Commitment to Diversity, Equality & Inclusion, and community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us.
General Purpose This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets all customers with eye contact, a smile and friendly demeanor, deterring opportunity for theft by demonstrating a “command” presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators as directed by store leadership.
Essential Functions Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact at store entrances/exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance, in accordance with company dress code.
Mitigating Theft & Fraud
Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills Required
High school education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 lbs. from one level to another.
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Our Team Culture
Success: Our winning team pursues excellence while learning and evolving.
Career growth: We develop industry‑leading talent because Ross grows when our people grow.
Teamwork: We work together to solve hard problems and find the right solution.
Commitment to Diversity, Equality & Inclusion, and community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us.
General Purpose This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets all customers with eye contact, a smile and friendly demeanor, deterring opportunity for theft by demonstrating a “command” presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators as directed by store leadership.
Essential Functions Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact at store entrances/exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance, in accordance with company dress code.
Mitigating Theft & Fraud
Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills Required
High school education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 lbs. from one level to another.
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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