SRO Marketing, Inc.
Sales and Direct Customer Service Team Member
SRO Marketing, Inc., Hayward, California, us, 94557
Job Overview
SRO Marketing
is a leading sales company focused on the telecommunications sector. We specialize in driving customer acquisition and market growth for our partners.
As a Sales and Direct Customer Service Team Member, you'll be the friendly face, guiding customers to the perfect mobile service solutions and ensuring their experience is seamless. If you thrive on positive interactions and can easily identify customer needs, this role is for you.
Do you love helping people and have a natural flair for sales? You’re just who we need on our Sales and Customer Service team!
Responsibilities
Deliver exceptional customer service and sales enrollment for mobile service solutions at community events and partnered retailer promotions
Engage directly with customers to understand their needs and recommend suitable products and services
Process new customer acquisitions and upgrades efficiently and accurately
Educate customers on product features, benefits, and service plans
Handle customer inquiries and resolve issues with a positive and proactive approach
Maintain a high level of product knowledge and stay updated on industry trends
Achieve sales targets and contribute to Sales and Direct Customer Service Team Member performance goals
Document customer interactions and sales activities meticulously
Benefits
Opportunity to work with a leading sales and customer experience agency
Be part of a dynamic and supportive team
Growth and advancement opportunities within the company
Access to cutting-edge sales and marketing strategies
Collaborate with key players in the telecommunications sector
Positive and engaging work environment
Direct impact on customer satisfaction and market growth
Qualifications
Proven experience in customer service or sales, preferably in telecommunications
Excellent interpersonal and communication skills
Ability to actively listen and identify customer needs
Strong problem-solving abilities and a customer-centric mindset
Comfortable working in a fast-paced, target-driven environment
Proficiency in using CRM software and sales tools
A natural flair for sales and the ability to close deals effectively
High school diploma or equivalent; some college experience preferred
Your success determines your paycheck in this uncapped commission role. Compensation estimates reflect what the average-performing representative earns annually.
#J-18808-Ljbffr
is a leading sales company focused on the telecommunications sector. We specialize in driving customer acquisition and market growth for our partners.
As a Sales and Direct Customer Service Team Member, you'll be the friendly face, guiding customers to the perfect mobile service solutions and ensuring their experience is seamless. If you thrive on positive interactions and can easily identify customer needs, this role is for you.
Do you love helping people and have a natural flair for sales? You’re just who we need on our Sales and Customer Service team!
Responsibilities
Deliver exceptional customer service and sales enrollment for mobile service solutions at community events and partnered retailer promotions
Engage directly with customers to understand their needs and recommend suitable products and services
Process new customer acquisitions and upgrades efficiently and accurately
Educate customers on product features, benefits, and service plans
Handle customer inquiries and resolve issues with a positive and proactive approach
Maintain a high level of product knowledge and stay updated on industry trends
Achieve sales targets and contribute to Sales and Direct Customer Service Team Member performance goals
Document customer interactions and sales activities meticulously
Benefits
Opportunity to work with a leading sales and customer experience agency
Be part of a dynamic and supportive team
Growth and advancement opportunities within the company
Access to cutting-edge sales and marketing strategies
Collaborate with key players in the telecommunications sector
Positive and engaging work environment
Direct impact on customer satisfaction and market growth
Qualifications
Proven experience in customer service or sales, preferably in telecommunications
Excellent interpersonal and communication skills
Ability to actively listen and identify customer needs
Strong problem-solving abilities and a customer-centric mindset
Comfortable working in a fast-paced, target-driven environment
Proficiency in using CRM software and sales tools
A natural flair for sales and the ability to close deals effectively
High school diploma or equivalent; some college experience preferred
Your success determines your paycheck in this uncapped commission role. Compensation estimates reflect what the average-performing representative earns annually.
#J-18808-Ljbffr