Apex Systems
Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.
Apex has an opportunity for a
Product Manager – Digital CX . The role is remote, spans 12 months, and the rate is negotiable based on experience.
Key Responsibilities
Market Leadership:
Serve as the dedicated product lead for your assigned market, acting as the subject matter expert for regional requirements and business goals.
Omnichannel Localization:
Act as the regional champion for omnichannel initiatives, ensuring that global features and customer experience standards are effectively adapted and launched within your specific market.
Roadmap Strategy:
Partner with leadership to define, maintain, and execute a transparent product roadmap that aligns with broader business objectives and regional needs.
Stakeholder Engagement:
Build strong relationships with business partners, facilitating regular syncs to ensure alignment on priorities and clear visibility into project status.
Cross-Team Collaboration:
Partner closely with core platform teams to ensure regional requirements are represented in the global customer journey.
Agile Delivery & Technical Execution
Backlog Excellence:
Fully own and prioritize the team backlog, ensuring the engineering team has a clear, well-groomed pipeline of work ready for execution.
Requirement Definition:
Translate high-level business needs into detailed user stories, technical requirements, and clear acceptance criteria.
Sprint Management:
Lead all Agile ceremonies – including sprint planning, daily stand-ups, and retrospectives – to drive consistent and predictable delivery cycles.
Market‑Specific Quality:
Partner with engineering and QA to validate that all deliverables meet the “Definition of Done” and provide a high‑quality, localized customer experience.
Qualifications
Experience:
3‑5 years of product management or ownership in a software development environment.
Hybrid Skillset:
Proven ability to pivot between high‑level strategic planning and deep‑dive technical execution.
Agile Proficiency:
Deep understanding of Scrum/Agile methodologies and extensive experience using tools like Jira or Azure DevOps.
Omnichannel Familiarity:
Experience working on products that span multiple customer touchpoints (web, mobile, digital).
Stakeholder Management:
Exceptional communication skills with a track record of successfully managing expectations across different business units.
Market Familiarity:
(Preferred) Experience working within North American or international digital markets, including an understanding of regional localization needs.
About the Role This position is designed for a self‑starter who thrives on ownership. By leading a single, dedicated team, you will have the autonomy to shape the product journey from initial concept through to deployment and optimization within your market.
Benefits Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. Optional financial protection is available through an ESPP and a 401(k) program with a company match after 12 months of tenure. Other benefits include an HSA, an Employee Assistance Program with up to eight free counseling sessions, a corporate discount savings program, and a comprehensive professional development program with on-demand training, certification prep, and discounts for associations such as CompTIA and IIBA.
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Apex has an opportunity for a
Product Manager – Digital CX . The role is remote, spans 12 months, and the rate is negotiable based on experience.
Key Responsibilities
Market Leadership:
Serve as the dedicated product lead for your assigned market, acting as the subject matter expert for regional requirements and business goals.
Omnichannel Localization:
Act as the regional champion for omnichannel initiatives, ensuring that global features and customer experience standards are effectively adapted and launched within your specific market.
Roadmap Strategy:
Partner with leadership to define, maintain, and execute a transparent product roadmap that aligns with broader business objectives and regional needs.
Stakeholder Engagement:
Build strong relationships with business partners, facilitating regular syncs to ensure alignment on priorities and clear visibility into project status.
Cross-Team Collaboration:
Partner closely with core platform teams to ensure regional requirements are represented in the global customer journey.
Agile Delivery & Technical Execution
Backlog Excellence:
Fully own and prioritize the team backlog, ensuring the engineering team has a clear, well-groomed pipeline of work ready for execution.
Requirement Definition:
Translate high-level business needs into detailed user stories, technical requirements, and clear acceptance criteria.
Sprint Management:
Lead all Agile ceremonies – including sprint planning, daily stand-ups, and retrospectives – to drive consistent and predictable delivery cycles.
Market‑Specific Quality:
Partner with engineering and QA to validate that all deliverables meet the “Definition of Done” and provide a high‑quality, localized customer experience.
Qualifications
Experience:
3‑5 years of product management or ownership in a software development environment.
Hybrid Skillset:
Proven ability to pivot between high‑level strategic planning and deep‑dive technical execution.
Agile Proficiency:
Deep understanding of Scrum/Agile methodologies and extensive experience using tools like Jira or Azure DevOps.
Omnichannel Familiarity:
Experience working on products that span multiple customer touchpoints (web, mobile, digital).
Stakeholder Management:
Exceptional communication skills with a track record of successfully managing expectations across different business units.
Market Familiarity:
(Preferred) Experience working within North American or international digital markets, including an understanding of regional localization needs.
About the Role This position is designed for a self‑starter who thrives on ownership. By leading a single, dedicated team, you will have the autonomy to shape the product journey from initial concept through to deployment and optimization within your market.
Benefits Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. Optional financial protection is available through an ESPP and a 401(k) program with a company match after 12 months of tenure. Other benefits include an HSA, an Employee Assistance Program with up to eight free counseling sessions, a corporate discount savings program, and a comprehensive professional development program with on-demand training, certification prep, and discounts for associations such as CompTIA and IIBA.
#J-18808-Ljbffr