Advocate Aurora Health
Patient Service Representative - Full-Time
Advocate Aurora Health, Aurora, Illinois, United States, 60505
Overview
Department:
09122 AMG Aurora Highland Ave - Front End Staff Status:
Full time Benefits Eligible:
Yes Hours Per Week:
40 Schedule Details/Additional Information: Location:
1221 N. highland Ave Aurora, IL Full-Time:
40 Hours a week Work Schedule:
Rotating schedule - Earliest shift 6:15am and latest shift 8:30am start. Will rotate between check in and check out positions. Weekend and Holiday Commitment:
This role may require rotation help at the site with a weekend and evening rotation on occasion. Pay Range $19.45 - $29.20 Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Greets and accurately registers patients in EMR system verifying essential billing and demographic information. Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately. Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails. Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate. Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery. Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays. Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary. Performs other related duties as required. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Reviews encounter forms for accuracy and completeness, checks with physician for missing information. Enters patient charges into the EMR system according to established policies and procedures. Batches encounter forms and balances charges. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area. Releases information from records, only according to corporate policies and procedures. Education/Experience Required: High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients. Knowledge, Skills & Abilities Required: CRT/PC experience in a customer service setting. Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information. Physical Requirements and Working Conditions: Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our CommitmenttoYou: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate\'s job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is a national nonprofit, integrated health system formed from the combination of Advocate Aurora Health and Atrium Health. It operates under the names Advocate Health Care, Atrium Health, and Aurora Health Care. Advocate Health serves nearly 6 million patients and employs 155,000 teammates across hospitals and care locations. It is recognized for excellence in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. It is headquartered in Charlotte, North Carolina, with services across multiple states.
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Department:
09122 AMG Aurora Highland Ave - Front End Staff Status:
Full time Benefits Eligible:
Yes Hours Per Week:
40 Schedule Details/Additional Information: Location:
1221 N. highland Ave Aurora, IL Full-Time:
40 Hours a week Work Schedule:
Rotating schedule - Earliest shift 6:15am and latest shift 8:30am start. Will rotate between check in and check out positions. Weekend and Holiday Commitment:
This role may require rotation help at the site with a weekend and evening rotation on occasion. Pay Range $19.45 - $29.20 Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Greets and accurately registers patients in EMR system verifying essential billing and demographic information. Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately. Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails. Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate. Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery. Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays. Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary. Performs other related duties as required. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Reviews encounter forms for accuracy and completeness, checks with physician for missing information. Enters patient charges into the EMR system according to established policies and procedures. Batches encounter forms and balances charges. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area. Releases information from records, only according to corporate policies and procedures. Education/Experience Required: High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients. Knowledge, Skills & Abilities Required: CRT/PC experience in a customer service setting. Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information. Physical Requirements and Working Conditions: Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our CommitmenttoYou: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate\'s job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is a national nonprofit, integrated health system formed from the combination of Advocate Aurora Health and Atrium Health. It operates under the names Advocate Health Care, Atrium Health, and Aurora Health Care. Advocate Health serves nearly 6 million patients and employs 155,000 teammates across hospitals and care locations. It is recognized for excellence in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. It is headquartered in Charlotte, North Carolina, with services across multiple states.
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