Comcast
Join to apply for the
Engineer 2, Excellence in Operations
role at
Comcast
High-level customer-facing engineering support focused on Installation Support and Day 2 Service Assurance support.
Must be flexible to work morning/mid-day/overnight shifts and weekends.
Applicants must have legal right to work in the United States without the need for current or future employer-sponsored work authorization (including H-1B, OPT, or other visa types).
This position is not eligible for visa sponsorship.
Core Responsibilities
Hands-on IP router/switch/firewall/SDWAN customer premises equipment
Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services
Optimize the network and systems services and troubleshoot any network performance issues
Responsible for the service provision and monitoring of the network infrastructure to company standards
Works directly with customers to troubleshoot and resolve network issues
Is a technical point of contact for other internal engineers
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Skills
Hands-on experience with Fortinet SD-WAN solutions is highly preferred, along with exposure to Cisco and Juniper routing platforms
Strong understanding of internetworking design principles, routing, and their practical applications
Familiarity with Layer2 and Layer3 internetworking technologies
Several years of experience working with common networking protocols
Experience with firewalls such as Fortinet (60F/80F/100F/400F/1800F), Cisco ASA, Juniper SRX, Checkpoint NG, or similar platforms
Experience with Cisco switching and routing environments
Relevant certifications (e.g., Fortinet NSE levels, CCNA, CCNP) are a plus; advanced certifications (e.g., Fortinet Expert, CCIE) are preferred but not required
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team – make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 2-5 Years
#J-18808-Ljbffr
Engineer 2, Excellence in Operations
role at
Comcast
High-level customer-facing engineering support focused on Installation Support and Day 2 Service Assurance support.
Must be flexible to work morning/mid-day/overnight shifts and weekends.
Applicants must have legal right to work in the United States without the need for current or future employer-sponsored work authorization (including H-1B, OPT, or other visa types).
This position is not eligible for visa sponsorship.
Core Responsibilities
Hands-on IP router/switch/firewall/SDWAN customer premises equipment
Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services
Optimize the network and systems services and troubleshoot any network performance issues
Responsible for the service provision and monitoring of the network infrastructure to company standards
Works directly with customers to troubleshoot and resolve network issues
Is a technical point of contact for other internal engineers
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Skills
Hands-on experience with Fortinet SD-WAN solutions is highly preferred, along with exposure to Cisco and Juniper routing platforms
Strong understanding of internetworking design principles, routing, and their practical applications
Familiarity with Layer2 and Layer3 internetworking technologies
Several years of experience working with common networking protocols
Experience with firewalls such as Fortinet (60F/80F/100F/400F/1800F), Cisco ASA, Juniper SRX, Checkpoint NG, or similar platforms
Experience with Cisco switching and routing environments
Relevant certifications (e.g., Fortinet NSE levels, CCNA, CCNP) are a plus; advanced certifications (e.g., Fortinet Expert, CCIE) are preferred but not required
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team – make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 2-5 Years
#J-18808-Ljbffr