Sherwin-Williams
Retail Customer Service Specialist (Shared-Multiple Locations)
Sherwin-Williams, Cottage Grove, Minnesota, United States, 55016
Retail Customer Service Specialist (Shared-Multiple Locations)
Join by applying for the Retail Customer Service Specialist (Shared-Multiple Locations) role at Sherwin-Williams.
Base pay range $18.85/hr - $18.85/hr
Job Description The selected individual will work at Store #3060, located at 7430 E. Douglas Pt. Dr. S, Cottage Grove, MN 55016. This Full-TIme position at $18.85/hr (or based on relevant experience) involves working closely with wholesale and retail customers, determining their needs, answering questions about Sherwin-Williams products, and recommending solutions. Customer Service Specialists are expected to promptly resolve concerns, maintain product knowledge and visual standards, and meet store sales goals. Role includes handling customer contact (including minors), access to cash and merchandise, and requires review of criminal history for safety.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products as needed to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, if needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
Life … with rewards, benefits and the flexibility to enhance your health and well-being.
Career … with opportunities to learn, develop new skills and grow your contribution.
Connection … with an inclusive team and commitment to our own and broader communities.
It’s all here for you… let’s Create Your Possible.
What is the Process to get Started?
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/.
Step 2 – Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue.
Step 3 – In-Store Interview: Your video interview is reviewed by a member of our Recruitment team and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.
EEO Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Please be aware, Sherwin-Williams recruiting team members will never request a payment, ask for financial information or sensitive personal information during the application process.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Chemical Manufacturing and Manufacturing
Referrals increase your chances of interviewing at Sherwin-Williams by 2x.
Get notified about new Retail Specialist jobs in Cottage Grove, MN.
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Base pay range $18.85/hr - $18.85/hr
Job Description The selected individual will work at Store #3060, located at 7430 E. Douglas Pt. Dr. S, Cottage Grove, MN 55016. This Full-TIme position at $18.85/hr (or based on relevant experience) involves working closely with wholesale and retail customers, determining their needs, answering questions about Sherwin-Williams products, and recommending solutions. Customer Service Specialists are expected to promptly resolve concerns, maintain product knowledge and visual standards, and meet store sales goals. Role includes handling customer contact (including minors), access to cash and merchandise, and requires review of criminal history for safety.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products as needed to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, if needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
Life … with rewards, benefits and the flexibility to enhance your health and well-being.
Career … with opportunities to learn, develop new skills and grow your contribution.
Connection … with an inclusive team and commitment to our own and broader communities.
It’s all here for you… let’s Create Your Possible.
What is the Process to get Started?
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/.
Step 2 – Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue.
Step 3 – In-Store Interview: Your video interview is reviewed by a member of our Recruitment team and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.
EEO Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Please be aware, Sherwin-Williams recruiting team members will never request a payment, ask for financial information or sensitive personal information during the application process.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Chemical Manufacturing and Manufacturing
Referrals increase your chances of interviewing at Sherwin-Williams by 2x.
Get notified about new Retail Specialist jobs in Cottage Grove, MN.
#J-18808-Ljbffr